Field Service Engineer - AV

AV Service Team – Recent Graduate Position

We are a 2,000‑employee company that designs and manufactures broadcast, film production, and post‑production equipment for the film, television broadcast, and professional audio & video industry. We are looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will impact the client’s perception of Evertz. This position challenges you with a mix of technical know‑how and customer service skills.

You will be part of a high‑energy team dealing with exciting customers and cutting‑edge products both in‑house and on‑site at our customers’ production studios and distribution facilities. The position requires travel within the US and offers the flexibility to work from home when not on field assignments.

• Travel within the US for customer deployments and general service
• Install products or systems at customer sites and deliver product training
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer’s product application, troubleshoot and diagnose issues through research and re‑creation to determine a root cause
• Systematic, detail‑oriented troubleshooting, data collection and reporting of issues
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

• College or university education in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new software and hardware products
• Hands‑on experience with IP networking, server hardware and Linux OS
• Unparalleled desire to help customers and deliver service excellence
• Problem‑solving ability while reacting to changing situations and championing issues to resolution
• Ability to multi‑task in a fast‑paced environment
• Strong verbal and written communication skills
• Eligible for travel within US and Canada
• U.S. citizenship is essential

Remote work possibility for any U.S. state; travel required within the U.S.

• Employer‑funded benefits program
• Competitive total compensation package
• Work‑life balance
• Career progression
• Casual work environment

Evertz USA Inc. is an Equal Employment Opportunity and affirmative action employer. We celebrate, support, and value diversity! We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, or any other characteristic protected by law. All employment decisions are based on qualifications, merit, and business needs.

If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.