British Sign Language Video Interpreter

Location: Greater London

** Position:
**** Department**:  OPI/VRI Over-the-Phone Interpreting and Video Remote Interpreting
*
* Reports to:

** OPI/VRI Real Time Analyst Lead Language Line ’s UK operation is part of the worldwide Language Line Solutions group with global headquarters in California and European headquarters in London.  Over its 40-year history, Language Line Solutions ensures the best interpreting and translation services available in the industry.
*** Main Job Purpose
*** Responsible for handling video calls and render the meaning of conversations between British Sign Language and English speakers. Break the communication barrier in a wide range of industries that Language Line Solutions serves, during simple or complex, technical or non-technical video interpreting sessions. Providing support with the management of BSL interpreters with the potential to develop to Senior Language Specialist responsible for BSL interpreter training and performance monitoring.
*** Specific Tasks
**** Respond to video interpreting sessions promptly and conduct interpretation in a professional manner
* Exhibit excellent interpreting skills and professional attitude whilst interpreting
** British Sign Language Support Specialist
***
* Location:

** Hybrid:

Work from Home and / or Language Line Head Office, London Provide accurate and complete interpretation of verbal and non-verbal messages as uttered by Language Line Solutions' clients and their customers of limited English proficiency

Exhibit knowledge of industry-specific terminology and protocol i.e. medical/court/insurance/government agencies Assisting with any other ad-hoc duties which may be required by the department Any other duties appropriate to the position The following range of experience, knowledge and skills are required:  
*** Essential:
**** Be a brand ambassador for the Company
* Registered with the National Register for Communications Professionals working with Deaf and Deaf blind people (NRCPD) or the Regulatory Body for Sign Language Interpreters and Translators (RBSLI) and able to provide evidence of re-registration on a yearly basis. Verified by the NRCPD or RBSLI to meet all of the registration criteria required by them to be accepted onto their register.

On successful registration, interpreters are issued with a yellow identity badge that they will have at all assignments (official NRCPD badges feature a silver 'Sign Safe' logo)
* Must hold an MA, Post Graduate Diploma or NVQ Level 6 or equivalent in BSL/English Interpreting and Translating. In addition to this, they should hold a Level 6 or honours degree level or equivalent in their second language (typically BSL)
* Independent worker, willing to take responsibility with proactive approach
* Works to understand business, as well as customer needs and strives to exceed expectations
* Competency in Microsoft Office
*** Technical Requirements:
**** High speed Home Broadband. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 3 Mbps
* Home office should provide space for a backdrop of 5 ft by 7 ft and a desk and chair
* A direct connection from the modem to the desktop or laptop must be used. Cable or fiber optic services are preferred. For optimal connectivity:
Satellite service is not permissible
* Must have access to a quiet space free from background noise or distraction

Sufficient appropriate experience of public sector BSL interpreting and evidence must be available on request Ability to work in a fast paced, high-pressure role and to multitask

Ability to set, communicate and track clear & measurable goals through KPI’s Administration experience

Any other duties appropriate to the position Administration experience

Experience in delivering training Experience in quality control / performance review of others
** Language Line
* never* requests applicants or new hires to provide any payment to establish an applicant portal or for any other purpose as part of our onboarding/hiring process for the purchase of equipment or otherwise.
** We are fanatical about people understanding people. We strive to improve the world and empower relationships one word at a time. Our clients, colleagues, and the communities we serve together are our inspiration and the key to success. Excellence is our non-compromising obligation. We learn from each other and are enriched by the diversity of people, thought, and culture. We are united in our differences.

We are passionate about seeing people smile when they are understood and are committed to innovation to create more smiles. We make a difference in people’s lives every day. We help to ensure justice, save lives, welcome newborns, and build futures. This is the experience we live for.
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