Customer Success Manager

Descrizione dell’offerta di lavoro
About Syllotips []
Imagine AI agents that continuously learn from a company’s top employees. At Syllotips, we transform undocumented expertise into dynamic, ever‑adapting AI, bridging the gap between human know‑how and enterprise systems.
Founded in Rome in 2023 and run by AI PhDs and veterans from Amazon, Google, The Fork, and Translated, we’ve been accelerated by Techstars and are now part of the Harvard Innovation Labs (finalists in the President’s Innovation Challenge). Thanks to our unique "human in the loop" approach, Syllotips is already trusted by leading telecom, insurance and finance companies to supercharge customer support and sales.

Role Overview
We’re searching for a Customer Success Manager who will partner with our Account Executives to guide clients through the entire lifecycle—from pre‑sales scoping to post‑sales onboarding, training, and upselling. As an early‑stage startup, our CSMs are hands‑on, bridging technical conversations with business needs. Italian fluency is crucial for our domestic market; strong English is also required.

Key Responsibilities

Conduct pre‑sales consultations to understand client needs, shape use cases, and propose relevant AI solutions.
Drive onboarding and implementation of our AI SaaS product for enterprise clients.
Provide training and ongoing support to ensure high adoption and satisfaction.
Monitor usage and ROI metrics, proactively identify expansion or upselling opportunities.
Act as the client’s advocate, relaying feedback to product and technical teams.
Manage long‑term relationships that foster renewals and account growth.

Required Experience and Skills

Master’s degree (or higher) in Business, Engineering, Computer Science or a related discipline.
5+ years in a client‑facing role (customer success, consulting, account management, or similar).
Experience handling enterprise clients (250–1000+ employees), ideally for B2B SaaS products.
Technical aptitude for understanding AI tools and integration workflows.
Fluency in Italian; strong English communication. French or Spanish is a plus.
Familiarity with customer success methodologies (onboarding plans, health scores, etc.).

Plus

Background in solution consulting or pre‑sales engineering.
Experience in a startup environment.
Knowledge of project management and CRM tools.

Interview Process

Discovery Interview (30 min): conversation about your background and past experiences.
Technical Interview – Case Study (45 min):
Explore CSM fundamentals in a business‑case style discussion.
Behavioral Interview (45 min):
Based on Syllo Tips’ core tenets, using a STAR model.

What We Offer

Employment type:

full‑time, permanent
Total compensation:
€45k – €60k EUR base salary
Bonus based on renewals and up‑selling/cross‑selling
Syllo Tips Stock Option Plan
85% Remote Work (from the EU):
Expect around ten three‑day in‑person sessions per year at our Rome offices.
Collaborative Culture:
Work closely with a highly skilled team of engineers and scientists.

If interested, send your application to:
#J-18808-Ljbffr