Telematics Service Desk Analyst​/One App

MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this successful organisation.

We are seeking a technically confident individual who will engage and support the Connected Car workforce that drives a ‘Best in Class’ global service. We are looking for a candidate who can hit the ground running, supporting the Global network with escalated incidents and develop an extensive skillset.

Reporting to the TSD Project Leader and Team Leader you will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment feature.

Representing JLR customer focused mentality. Assisting with the day-to-day management ensuring the team achieve service level agreements and KPI.

The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be able to work from home when required. The TSDs global operations are vi

• Become an expert in the Connected Car Techno
• logies
  
  Overseeing Global markets such as UK, U
• SA, EUCase Manag
• ement.
  
  Incident management - Identify, categorise, and prioritise
• ations
  
  Ticket ha
• gement
  
  Investigations; product knowledge, technical expertise, initiative to think lat
• erally
  
  Liaison with Client; work hand in hand with JLR individuals and
• teams
  
  Ensure all correct processes and procedures are fo
• llowed
  
  Report generation and distribution to key stakeh
• olders
  
  Be an integral component to the TSD department in achieving a ‘best in class’s service, driving customer loyalty and retention through accurate incident mana
• gement
  
  Act as a role model for JLR Values, Customer First Behaviours and Concern Reso
• lution
  
  Providing verbal training and support where re
• quired
  
  Presenting and demonstrating the product and features where required using PowerPoint, systems, vehicles and equ
• ipment
  
  Identifying issues through analysing tea

• cations
  
  Desirable:
  Qualification within IT service d
• elivery
  
  Desirable: 1+ years customer service exp
• erience
  
  Strong knowledge of Telecommunications, Telematics, IT S
• ervices
  
  Intermediate experience with Microsoft Office – Excel, PowerPoint etc
  • Intermediate experience with Google Package – Gmail, Dr
• ive etc Experience in troubleshooting technical
• issues
  
  Good analytical skills & publishing supporting docume
• ntation
  
  A keen interest in technology, keeping abreast of advances a
• nd news Desire to learn through provided training and personal deve
• lopment
  
  Results orientated with a determination to make things
• happen
  
  A highly motivated, energetic and inspirational team
• player
  
  Ability to influence effectively across the network, balancing a broad range of priorities, with minimal supervision and under great p
• ressure
  
  Confident and out-going with exceptional networking and inter-personal
• skills
  
  Possess advanced communication abilities to be utilised with various levels of the business, third party vendors and a broad range of global
• markets
  
  Process orientated with great attention to
• detail
  
  Excellent time management skills, able to work to deadlines on multiple tasks and deliver results to agreed sc
• hedules
  
  Ability to work as an individual, part of a small shift team and a larger operation
• al team Strong problem-solving

• Working Pattern and L
• ocation: 40 Hours per week (between 8:00
• to 17:30)
  Contractual coverage of all Bank
• Holidays Based in Whitley a
• nd Gayd on
• Package Salary up to £27,000 per annum pro rata, based on
• experience
  
  Other company benefi
• ts include:25 days a
• nnual leave
  
  Company contributory p
• ension plan
  
  Cash back health
• e assurance
  
  Car salary exch
• ange scheme
• Potential to progress within the company, with global opportunities updated

You can read more about MSX International on our website: