Cantonese Interpreter

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Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

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We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

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Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile:
Specialized Services Customer Expert IAdvertised as :
Language Interpreter

Location:

Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Reports to:

B2B Sales Supervisor

Contract:

Regular, Full-time

Education:

High School Diploma Travel Requirements:
No

For existing vacancy:
Yes About UsTP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work;
Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment
- If you have skills to prove we have all ladders for you to grow Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins About the job Completely remote with a competitive per hour rate.

Excel in an environment that values support, inclusivity, and a strong commitment to Diversity, Equity, and Inclusion.

Free training to enhance your skills and get paid.

Medical and Dental benefits, Employee Family Assistance Programs after probationary period.

Compensation:
Base pay of CAD 23/hour

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
The Cantonese Interpreter facilitates communication between Cantonese and English speakers for medical clinical industries. This role involves handling on-demand calls, quickly processing information, and recognizing cultural nuances to overcome language barriers.
* This position does not involve written translation however translators and other skilled linguists are encouraged to apply. The interpreters translate verbally.

Facilitates and delivers clear and precise interpretations for calls to facilitate clear communication for both parties.

Handling high volumes of calls professionally in a dynamic call center setting.

Utilizing your linguistic expertise to Medical Clinic Services or Industry.

Promoting cultural awareness and sensitivity in all interactions.

Upholding strict standards of professionalism and confidentiality.

Adhering to scheduling commitments and actively participating in training.

Job Requirements:

Fluency in Cantonese and English and skilled in the associated cultural dynamics.

Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.

Must be at least 18 years of age.

Legally authorized to work in Canada.

High school diploma or equivalent.

Having knowledge of medical terminologies is an advantage but not required.

Candidates who are currently employed by a client of Language Line Solutions or an affiliated Language Line Solutions business may not be eligible for…