Vietnamese Interpreter

Job Overview  The Vietnamese Interpreter is responsible for handling on‑demand video and audio interpretation calls between Vietnamese and English speakers across a wide range of industries—including healthcare, government, insurance, financial, utilities, travel & hospitality, general business, law enforcement, court and emergency 911. The role requires quick, concise handling of information and cultural sensitivity, and is performed remotely from the interpreter’s home office.
Responsibilities   Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly, professional manner.
Participate in online, video and audio training sessions.
Deliver interpretation services via video and expediently type data on a company‑provided device (e.g., laptop).
Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation and polite expressions at all times.
Maintain a professional demeanor throughout the sessions.
Remain calm when speakers are incoherent or upset, especially during emergency (911) calls.
Maintain punctuality and availability during scheduled work hours.
Follow client instructions and protocol to ensure client expectations are met with the Limited English‑speaking Person (LEP), avoiding interaction with the LEP without the client’s permission.
Understand industry protocols and terminology for medical, insurance, finance, and law (and related sectors).
Demonstrate commitment to cultural sensitivity and to working in a diverse environment.
Qualifications   Fluency in Vietnamese and English, with skill in cultural dynamics.
Ability to assess regional and accent differences and communicate effectively with the LEP.
Excellent listening, retention, and note‑taking skills for high accuracy.
Preferred education or work experience in language‑related fields such as teaching, language assessment, translation or interpretation.
Ability to adapt to LLS technology enhancements that improve service delivery.
At least 18 years of age.
Legally authorized to work in Canada.
High school diploma or equivalent.
Not currently employed by a client of Language Line Solutions or an affiliated business.
Ability to read and write in the requested languages (highly preferred).
Workspace Requirements  The interpreter must have a private, secure, distraction‑free environment with a quiet area, adequate lighting (e.g., LED ring light), reliable cable‑modem internet, and sufficient electrical outlets near the desk. A suitable desk or workspace that supports a laptop, monitor/keyboard, mouse, and lighting is required.
EEO Statement  Teleperformance is an Equal Opportunity Employer.

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