Product Expert

Walk-in details
- Date:  19th December 2025
Time:  10:00 AM – 2:00 PM
Venue and directions:  International Tech Park, Ascendas, Phase 1, 1st Floor, Pinnacle Building, CSIR Rd, Tharamani, Chennai, Tamil Nadu 600113

Roles and responsibilities
Troubleshoot and replicate issues related to the product and resolve them
Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
Attention to detail while trying to figure out the issues and while collaborating with the internal teams.
Have thorough knowledge of the product while continuously working towards the product's improvement.
Achieve the KPI'S and objectives in the cadence set by the team.
Learn and develop problem solving skill sets for product improvement.
Flexible and receptive to change for continuous product transformation.

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Must have
Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment)
Technical aptitude to troubleshoot application issue.
Passion towards amazing customer experience.
Good interpersonal skill
Flexible to work 24/7.
Good documentation skills to keep track of issues and ticket.
Good knowledge on common apps and technologies in a professional environment.
Should be willing to work from office once a week.

Workspace requirements
Private workroom with the ambience to handle cal
Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
Power backup (if you have frequent power cut issues).