British Sign Language; BSL Interpreter - Work from home

Position: British Sign Language (BSL) Interpreter - Work from home

• Role:
  British Sign Language (BSL) Interpreters required!
• Start date:
  June/July 2026
• Location:
  Work from home
• Salary: £43.96 per hour (40 hours @£91,436 )
• Bonus:
  Bonus up to 10% p/a
• Shifts:
  various shifts available within operating hours - please hit apply, upload your CV and we will be in touch with more information!
• Operational hours:
  8am - 10pm Monday to Sunday
• we are keen to hear from Interpreters who can work the evening shift till 10pm and weekend shift!
• Evening and weekend availability is highly values, helping customers maintain access to vital interpreting services outside of traditional office hours
• Qualifications required:
• Level 6 NVQ Certificate in British Sign Language
• Level 6 NVQ Diploma in Sign Language Interpreting
• Role Overview

We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay.
Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions.
Essential Duties and Responsibilities include the following:

• Provide effective Video Remote Interpreting
• Support and model the company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
• Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multitask between interpreting effectively and utilizing calls
• Participate in company sponsored training for Professional Development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings

Minimum Qualification Requirements:

• Level 6 NVQ Certificate in British Sign Language

• Level 6 NVQ Diploma in Sign Language Interpreting
• Technical knowledge for interpreting IT/Customer Support calls
• Able to provide accurate interpreta tion
• Good understanding of Deaf culture

• Three to five years' experience in interpreting ( working experience in a professional BSL interpretation support role )

ESSENTIAL COMPETENCIES

• Empathy and Understanding :
  Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions

• Clarity and Professionalism :
  Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions.
• Consistency and Reliability :
  Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure.
• Listening Skills :
  Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions.
• Organisational skills: You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities
• Follow-Up and Resolution :
  For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully.

What you get from us:

• Perks at Work - Savings Discounts / Free Online Classes
• - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness - up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards - For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress - Here to support TP journey

The other important stuff:
The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).
If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:

• Identity check
• Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
• Basic Criminal Records Check
• Employment/Academic History Check - for a period three years leading up to your application.
• We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education…