British Sign Language; BSL Interpreter - Work from home

Role:
British Sign Language (BSL) Interpreters required!

Start date:

May/June 2026.

Location:

Work from home. Salary: £43.96 P/H (40 hours @£91,436, 20 hours @£45,718). Bonus: up to 10% P.A.

Shifts:

40 hour and 20 hour permanent contracts available. Operational hours: 8am - 8pm Monday to Sunday.

We are seeking qualified and professional BSL Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work‑from‑home opportunity offering flexible hours and competitive pay. Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on‑demand interpreting sessions.

• Provide effective Video Remote Interpreting
• Support and model the company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
• Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multitask between interpreting effectively and utilizing calls
• Participate in company‑sponsored training for professional development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast‑paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings

• Level 6 NVQ Certificate in British Sign Language
• Level 6 NVQ Diploma in Sign Language Interpreting
• Technical knowledge for interpreting IT/Customer Support calls
• Ability to provide accurate interpretation
• Good understanding of Deaf culture
• Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role)

• Empathy and Understanding:
  Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions.
• Clarity and Professionalism:
  Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions.
• Consistency and Reliability:
  Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure.
• Listening
  
  Skills:
  
  Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions.
• Organisational
  
  Skills:
  
  You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities.
• Follow‑Up and Resolution:
  For sensitive or brand‑related cases, timely follow‑up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully.

• Perks at Work – Savings discounts / Free online classes
• Help@Hand – Savings discounts / Podcast / Wellbeing resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical illness coverage – up to £10,000
• Cycle to Work Scheme
• Eye care support voucher
• Holiday purchase scheme
• Length of service awards
• Workplace pension
• Monthly Inspire Awards – for the best of the best
• Refer‑A‑Friend earns up to £1,200 for you
• Monthly wellbeing webinars
• Dedicated Employee Experience Progress – here to support your professional journey

The role requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will be asked to provide documents/evidence to allow us to perform the following checks: identity check; nationality and immigration status…