Payroll Expert

Position: UK Payroll Expert
Location: Greater London

* UK Payroll Expert* + London  + Full-Time
* Apply Now# UK Payroll Expert## About Vous souhaitez nous aider à construire le monde professionnel de demain? Si une telle aventure vous interpelle, nous avons peut-être le poste qu'il vous faut !

Pay Fit est une solution Saas de gestion de paie et RH conçue spécifiquement pour les TPE et PME. Depuis 2015, nous nous sommes donné pour mission de simplifier la paie pour les PME afin de permettre aux employeurs et aux employés de se développer ensemble. Nous sommes une entreprise européenne présente dans 3 pays (France, Espagne et Royaume-Uni) et nous accompagnons plus de 10,000 clients.##

Job Description
** Get to know us
** Do you want to help us shape what the future of work will look like and how it will best embrace our life's aspirations? If this sounds like a journey you want to embark on, we may have the right role for you! Pay Fit is an intuitive cloud-based payroll and employee management solution designed specifically for SMBs. Since 2015, we have set ourselves a mission to simplify payroll for SMBs and enable employers and employees to grow together.

We are a European company operating from 3 main countries (France, Spain, and the UK) where we are supporting over 20,000 clients.

Creating a fulfilling work environment and culture is also a core mission at Pay Fit, and our day-to-day work philosophy is reflected in our four values:
** Care:
** We genuinely care for others whoever they are, whatever they think.
** Excellence:
** We aim to improve and achieve better results every day.
** Humility:
** Staying humble and exchanging transparent feedback helps us to grow and improve.
** Passion:
** We are the architects of Pay Fit's success.

A key part of our
** culture**, and essential for our success, is also improving the
** diversity
* * of our teams and building an
** inclusive
* * culture where you can be yourself s is why our recruitment focuses on the skills you demonstrate, and not only on your academic background or previous professional experiences. At Pay Fit we understand that you can gain applicable skills through a variety of life experiences and we are interested in knowing them, too.#### The Payroll Expert role

Join the Payroll Expertise team within Pay Fit UK Customer Service to become a subject matter expert on complex UK payroll cases, supporting our customers, training our teams, and elevating payroll knowledge across the organisation.####
** Location
* * The position is based in the
** United Kingdom** (Work From Anywhere eligible).####
** Your mission
** As a Payroll Expert, you will play a pivotal role in supporting our most complex and sensitive customer cases, serving as a subject matter expert for UK payroll. Reporting to the Manager of Payroll Expertise, you will handle escalated queries, provide expert guidance on challenging payroll topics, and contribute to the development of high-quality support content and training materials. You will also review and enhance payroll knowledge integrated into tools such as AI systems and internal training resources, helping to elevate the expertise of the broader team and improve customer autonomy.####

** Key responsibilities
**** Customer Support and Expertise
** Resolve expert-categorised and escalated tickets, providing detailed and timely resolutions. Assist clients with complex payroll issues, including journal adjustments and manual overrides of employee variables. Conduct pre-payroll calls when necessary to identify and address discrepancies in advance of payroll runs and support smooth processing for Premium clients. Act as the primary point of contact for managed service queries, ensuring a high-quality customer experience.→

You demonstrate exceptional customer service and communication skills. You are the trusted advisor for our most complex payroll cases. You create lasting relationships, understand customer needs deeply, and are capable of diffusing tensions with empathy and active listening. You communicate with clarity and pedagogy, both verbally and in writing.
** Audit and Validation
** Provide a payroll and benefits audit service for customer accounts either during onboarding or as a…