Implementation Consultant Job Johannesburg South Africa,Language/Bilingual

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

Klipboard’s brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management.

Our passion is to provide customers with an advantage in their incredibly competitive world. We have done this so far by providing flexible, industry specific solutions; software, technology, advice, guidance and expertise built over 40 years of servicing their specific market.

This role is responsible for the installation and setup of systems, to advise both consultants and customers on the use of accounts specific software modules for their business. The role requires experience of all accounting business practise including General Ledger:
Chart of Accounts, Groupings, Postings, Journals, Cash Book, Period Ends. Accounts Payable:
Account Creation, Enquiries, Expenses, Invoices, Invoice Matching, Payments. Accounts Receivable:
Credit Applications, Account Creation, Enquiries, Credit Release. Customer Payments, Credit Chasing. Accounts Ledger:
Branch Setup, Assets, Posting Tables, Asset Reports. Auditing, Intrastat, Reports, Reconciliation

Key Responsibilities:

To provide Accounts and associated applications training and demonstration including undertaking demonstrations to support pre-sale consultancy.

To provide Accounts application training & consultancy for the customer.

To take responsibility within an implementation to ensure all customer documentation is completed and that a pre live check list is completed and that the customer is ready to go live.

To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operation of standard or modified software at customer sites.

To attend project meetings when required, internally or with clients, to gain or impart knowledge on status of projects and to document details when appropriate.

To assist the finance support function at all times on current or previously implemented systems, as and when required, by taking support calls from clients when appropriate. Processing support calls when assigned to Support work duties, this can be office based or working remotely.

To liaise with the customers to define, or help define, requirements, specifications for modifications to the software.

To assist the development team with understanding of specifications during the development of modifications and subsequently test and document developed changes.

To train colleagues in the operation of modified software, as and when required, to ensure a smooth hand over of projects to the support function.

To train the customer’s project team and provide knowledge transfer in the operation of modified software, as and when required.

To cover for colleagues,…