Bilingual Patient Support Representative Remote

Location: Quebec City

Enhance patient care at Tilray Brands as a Remote Bilingual Patient Support Representative. This full-time position requires fluency in English and French to assist medical cannabis customers efficiently.

You will report directly to the Patient Care Supervisor, managing the needs of French and English-speaking patients. Key responsibilities include maintaining precise records, communicating effectively across departments, and providing client assistance through various channels. Embrace a role in this rapidly evolving industry focused on joy and wellness.

Key Responsibilities:

• Address patient inquiries via phone, email, and chat

• Maintain high standards of record-keeping

• Support internal teams with clear communication

• Participate in training sessions on regulations

• Use calls proactively to drive revenue

Requirements:

• Fluency in English and French (both written and spoken)

• Strong interpersonal skills

• In-depth knowledge of the Cannabis Act

• Detail-oriented with analytical capabilities

• Proficient in Microsoft Office applications

Contribute to the transformative mission of Tilray Brands as a vital link in patient support.
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