Learner Customer Service Manager

Learner Customer Service Manager Reference number: JR258613

Location:

Manchester/ Remote Working pattern:
Full Time Contract Type:
Permanent Number of roles: 1 Grade : K4 Salary: £29,620 - £38,709 We are looking for a Learner Customer Service Manager to join our team. Role Summary As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with learners, offering support and guidance throughout their journeys. As a Learner Customer Service Manager, you will:
Create a high performing customer focused team which delivers seamless learner experiences across Achieve key Service targets, using data and feedback to inform decisions and drive results Build, develop and maintain a focused, effective and empowered team Collaborate with internal teams to ensure a seamless learner experience Communicate clearly and regularly with your team, sharing updates, priorities, and recognising achievements.

Foster a positive and inclusive team culture where people feel valued, motivated, and supported to succeed. This is an excellent opportunity for someone who may be currently working as a Lead or Senior Service Operations Advisor, Talent Coach with experience of delivering high quality learner experiences and outcomes or a Team Manager or supervisor in a Customer Service or Operations Role possibly in education, training, or a service focused industry, who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: (Use the "Apply for this Job" box below). What you’ll bring to the role Excellent communication skills – both written and verbal Ability to work flexible hours in line with departmental operational hours Target driven and focused

Experience of working within a customer focused environment Ability to manage a significant workload Proactive with a desire to make a difference Driven to provide Service excellence What we do Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds.

We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive. To view our candidate privacy notice . Our Values We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity
• Empower and support
• Create opportunity
• Grow knowledge
• Drive results together What we offer As well as a competitive salary, transparent pay structures, hybrid/home working where possible,…