SELT Test Centre Administrator

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of the professional skills industry with a presence in more than 200 countries worldwide?

We are currently seeking a SELT Test Centre Administrator to run Language Cert SELT exams in Peterborough.

The SELT Test Centre Administrator holds responsibility for the successful administration of LANGUAGE CERT Secure English Language Tests (SELTs) in strict adherence to Home Office - UKVI SELT contract requirements and UK regulatory obligations within the assigned Test Centre.

This role will facilitate and supervise the complete lifecycle of SELT testing sessions, ensuring all activities align with People Cert's standards, including its standardised systems, procedures, protocols, and expectations for customer experience ('SOPs').

As a SELT Test Centre Administrator
, your tasks will include the following:

• Acquiring and maintaining in-depth knowledge of People Cert's UKVI SELT test delivery requirements and relevant regulatory guidelines
• Ensuring a safe working environment and proactively addressing any health and safety concerns. Upholding security protocols to protect the integrity of the testing process and environment
• Conducting candidate onboarding, which includes welcoming candidates to the Test Centre, performing required security and verification checks upon arrival, and managing the sign-in/out process for the testing room
• Monitoring candidates via direct observation, CCTV review and by conducting regular walk-throughs during tests to continually maintain a secure testing environment
• Timely documenting of any irregularities, issues or complaints, and overseeing security by ensuring all locks and security systems are appropriately used
• Enforcing both People Cert and Test Centre rules and regulations to maintain the integrity of the exam process, including ensuring candidates comply with personal belongings and prohibited items policies
• Operating computer hardware and other equipment essential to the SELT test and Test Centre's functions
• Liaising with People Cert's Customer Service to resolve any candidate booking issues
• Liaising with People Cert's representatives, and other relevant stakeholders to ensure compliance with global testing standards
• Actively participate in People Cert's quality assurance initiatives and audits, contributing to continuous improvement efforts and other organisational programs aimed at maintaining high standards in service delivery
• During quiet periods, assisting and supporting People Cert colleagues with on-site activities to promote and improve the delivery of testing

• Flexibility with working hours and willingness to cover shifts as needed
• Proficiency in English at a C2 level (C2 certification preferred, such as Language Cert C2 LTE or C2 IESOL) or native speakers
• Advanced computer skills: ECDL Advanced certification is advantageous
• Strong communication skills with the ability to build trust and uphold strict confidentiality
• Demonstrated experience in customer service, ideally within the education sector
• A solid understanding of the importance of maintaining corporate and ethical standards

• Comprehensive Training:
  People Cert will provide you with extensive onboarding and ongoing training to help you succeed in your role
• Advanced Technology:
  Work with the latest tools and technology to support your success and streamline your work
• Competitive Salary: rewarding compensation that reflects your skills and dedication

People Cert is a global leader in the assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of…