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Job Description & How to Apply Below
In this remote position, you will play a key role in assisting Affirm’s merchant partners by providing quick and reliable service. You'll leverage your technical expertise to troubleshoot complex issues and maintain strong relationships with clients. Engaging with feedback, you will build scalable support processes and enhance operational workflows involving various e-Commerce platforms.
Key Responsibilities:
• Provide timely support to e-Commerce merchants and partners
• Troubleshoot technical and operational issues effectively
• Collaborate with engineers on resolution of problems
• Manage multiple inquiries with prioritization and professionalism
• Communicate new features following partner feedback
Requirements:
• Fluent in both French and English
• Bachelor’s degree or equivalent experience
• 2+ years in tech, eCommerce, or SaaS industry
• Strong writing skills to explain technical concepts
• Ability to handle high-volume requests with empathy
Become a trusted partner to merchant clients while enhancing their experience at Affirm.
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