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Bilingual Claims Care Center Associate; English​/Spanish

Remote / Online - Candidates ideally in
Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: American Family Insurance
Remote/Work from Home position
Listed on 2026-10-15
Job specializations:
  • Language/Bilingual
    Bilingual, Spanish Customer Service, English Speaking
  • Customer Service/HelpDesk
    Bilingual, Spanish Customer Service
Salary/Wage Range or Industry Benchmark: 34000 - 44000 USD Yearly USD 34000.00 44000.00 YEAR
Job Description & How to Apply Below
Position: Bilingual Claims Care Center Associate (English/Spanish)

American Family Insurance is seeking a bilingual Claims Support Specialist to manage phone and digital interactions on new and existing claims. You will review coverage, assign services, interpret estimates, and process payments, while delivering exceptional customer service.

Most work is home-based with occasional in-person events and the need to be within daily commuting distance to one of our offices. The role requires English and Spanish fluency and strong problem-solving.

We are seeking a motivated Bilingual Claims Care Center Associate (English/Spanish) to join American Family Insurance in Phoenix, AZ, United States.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Bilingual Claims Care Center Associate (English/Spanish) role at American Family Insurance, based in Phoenix, AZ, United States.

We are looking to fill the Bilingual Claims Care Center Associate (English/Spanish) position at American Family Insurance in Phoenix, AZ, United States.

Position Requirements
10+ Years work experience
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