Bilingual Counselor - Remote

Role Type: Contractor
Location: Remote, United States
Time Commitment: 10–20 hours per week, short-term project

We are seeking bilingual Spanish Benefits Counselors to evaluate and improve AI-generated guidance on government services. You'll use your Spanish and English fluency and public assistance experience to ensure questions reflect real community needs and answers are accurate, clear, and natural. No prior AI experience is required.

• Review sample questions in Spanish and English for realism and relevance.
• Develop evaluation rubrics for at least one area:
  Medicare, passports, veterans benefits, student loans or financial aid, or National Park services.
• Evaluate AI-generated Spanish responses for errors, omissions, mistranslations, and unclear or unnatural wording.
• Provide clear, actionable written feedback to the project team asynchronously.

• Native or professional fluency in Spanish and English.
• Experience in at least one relevant area:
  Medicare, passports, veterans benefits, student loans or financial aid, or National Park services.
• At least 1 year of experience counseling or assisting the public in a relevant field, such as benefits counseling, case management, or community health services.
• Based in the United States.
• Ability to start quickly, commit 10–20 hours per week, and increase availability toward the end of the project.
• Strong, precise writing skills in both Spanish and English.

• Experience across multiple relevant service areas.
• Professional interpreting or translation experience.
• Experience creating Spanish-language guides, FAQs, or training materials.
• Experience supporting diverse clients, including rural and low-literacy communities.