Technical Customer Service Manager; Türkiye, CIS

From wood to pulp to fiber – this is Lenzing.
We weave innovation and respect into sustainability. Our technology inspires the fashion and hygiene industries to make better decisions. We work towards a circular economy and a Carbon neutral future for you and generations to come.

Make the right choice and contribute to our GOOD FIB RATIONS!

For the area of Commercial Textiles
located out of
Istanbul, Türkiye
we invite Textile experts to submit applications for the role as

Reference-No.:

Employee

Purpose & key responsibilities of the role

This position will provide support to customers across Turkey, Africa and CIS at a primary, secondary & tertiary level with amain focus on dyeing & finishing.

You will provide technical customer support regarding processing all Lenzing fibers, explaining their properties while building strong customer relationships and understanding customer needs.

You will collaborate with textile machinery and chemical industry partners, support technical events, and contribute to building up theteam with additional training and development.

You will work closely with Sales, Business Development, Marketing teams, and local agents to ensure customer satisfaction.

You will investigate fiber quality issues, support claim resolution, and provide technical expertise for customer complaints.

You will support and optimize communication tools, CRM systems, databases, and quality management processes.

You will generate technical information to support new concepts, applications, and cross-functional customer service activities.

You will assist customers with product development, trials, new applications, and laboratory testing related to technical inquiries and complaints.

Your ideal profile for this exciting role

You hold a degree in Textile Technology, Textile Engineering or similar field.

You have at least 7 years of technical experience in textile production, especially in dyeing & finishing technologies withbasic knowledge of spinning, weaving and knitting.

You have considerable knowledge of textile machinery and the textilesmarket.

You are capable of trouble shooting, having the knowledge of and performing analytical testing.

You have effective communication and negotiation skilles

You have good English level (B2),German skills are desirable.

Work-life balance with flexible working & home office opportunities, depending upon your role

Inspiring personal development program with access to extensive online Learning platform and formal training by experts

The chance to make an impact within a Sustainable & Innovative industry leader

Collaborative international working environment

Involvement with our diverse & inclusive company culture