Remote Industrial Equipment Support Specialist

Our client is a global leader in manufacturing specialized industrial equipment and is seeking a dedicated and experienced Remote Industrial Equipment Support Specialist to join their expanding remote operations team, based out of Tembisa, Gauteng
. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. You will be instrumental in providing critical remote technical support and troubleshooting for our diverse range of industrial machinery. This role demands a deep understanding of mechanical and electrical systems, coupled with exceptional diagnostic skills and a passion for delivering unparalleled customer service. As a remote specialist, you will leverage advanced communication tools and remote access technologies to assist clients globally, ensuring minimal downtime and maximum operational efficiency for their businesses.

You will be a vital link between our technical expertise and our customers' operational needs, working independently and proactively to resolve complex issues. This is an exciting opportunity to contribute to a forward-thinking company while enjoying the benefits of a remote work arrangement. Your ability to communicate clearly and provide effective solutions will be paramount to your success.

• Provide expert remote technical support to customers experiencing issues with industrial equipment.
• Diagnose and troubleshoot mechanical, electrical, and control system problems using remote diagnostic tools and client-provided information.
• Guide customers through complex troubleshooting procedures and repair processes via phone, video conferencing, and email.
• Analyze equipment performance data and service logs to identify potential issues and recommend preventative maintenance.
• Collaborate with internal engineering, sales, and service teams to resolve escalated customer issues.
• Document all support interactions, resolutions, and findings accurately in the company's CRM system.
• Develop and maintain a knowledge base of common issues and their solutions for efficient problem-solving.
• Stay up-to-date with product updates, technical bulletins, and new equipment features.
• Proactively identify opportunities to improve customer satisfaction and operational efficiency through remote assistance.

• A Bachelor's or National Diploma in Mechanical Engineering, Electrical Engineering, Mechatronics, or a closely related technical field.
• At least 5 years of experience in a technical support, field service, or maintenance role for industrial equipment.
• Strong proficiency in diagnosing and troubleshooting complex mechanical, electrical, and control systems.
• Experience with remote diagnostic tools, software, and communication platforms.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Demonstrated ability to work autonomously and manage workload effectively in a remote setting.
• Proficiency in using CRM software and other relevant technical documentation tools.
• A stable internet connection and a dedicated home office setup conducive to remote work.
• Familiarity with PLC, HMI, and SCADA systems is a significant advantage.

• Highly competitive remote salary.
• Comprehensive health, dental, and vision insurance.
• Generous annual leave and paid time off.
• Retirement savings plan with company matching.
• Opportunities for continuous learning and professional development through online courses and certifications.
• Home office equipment stipend.
• A dynamic and inclusive remote work culture.