Application Consultant

Anatomage is a global leader in healthcare technology, specializing in 3D medical imaging and visualization. We are dedicated to digitizing real human bodies into interactive, fully functional digital models to transform how anatomy and physiology are taught and studied. Our groundbreaking products, including the Anatomage Table, a life-sized virtual dissection platform, are trusted by over 4,000 institutions worldwide. At the forefront of innovation, Anatomage is setting new standards in medical education and advancing healthcare through technology.

As an Application Consultant, you will play a key role in delivering an exceptional customer experience as part of Anatomage's Customer Success team
. As we continue to grow, we are seeking a customer-focused, technically capable professional to train customers on Anatomage products, develop educational resources, troubleshoot technical issues, and gather customer feedback to help improve our products and services.

In this role, you will work directly with educational instructors, medical professionals, and other customers through virtual and in-person training sessions, product demonstrations, and technical support. You will also contribute to internal projects, including software testing, video development, training content creation, and other initiatives involving the Anatomage Table and related products. You will collaborate with a team of subject matter experts to develop educational resources that enhance the customer experience and support the adoption of next-generation 3D anatomy visualization technology.

has a passion for customer success and holds a bachelor's degree in Anatomy, Biology, Health Science, or a related scientific discipline, with a foundational understanding of anatomy and physiology. This person combines strong communication and presentation skills with technical aptitude, customer empathy, and independent problem-solving abilities. They are comfortable troubleshooting software and hardware issues, interpreting customer needs, and adapting their approach to different audiences and situations.

They can work effectively with minimal supervision and take ownership of producing thoughtful, accurate, and high-quality training materials and resources. The ideal candidate is adaptable, resourceful, and eager to learn in a fast-paced environment.

This is a remote position requiring the employee to be based in or report from the Southern California region.

• Product Training and Demonstrations
  :
  Deliver engaging virtual and in-person product training and demonstrations for customers, including educational instructors and medical professionals.
• Customer Support and Troubleshooting
  :
  Diagnose and resolve software and hardware issues, provide on-call product support for U.S. customers, and escalate complex issues when appropriate.
• Training and Content Development
  :
  Create and maintain high-quality training materials, instructional content, videos, and activities that help customers effectively use Anatomage products.
• Customer Engagement and Follow-Up
  :
  Respond to customer inquiries, clarify customer needs, maintain timely follow-up, and communicate solutions in a professional and empathetic manner.
• Product Feedback and Improvement
  :
  Gather customer feedback, identify recurring issues, and communicate opportunities to improve product functionality and the customer experience.
• Research and Development
  :
  Contribute to software testing, product research, and other internal projects as needed.
• Project Updates and Collaboration
  :
  Communicate project progress, present team accomplishments, and collaborate with colleagues across relevant teams.
• Travel and Events
  :
  Travel approximately…