Order Management Systems Engineer MANHATTAN

Location Remote

Area:
Corporate Careers Category:
Information Technology - Supply Chain IT Remote | Manhattan order management experience required

From Aisle to Algorithm and for All Life's Moments, at David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style, or the career that is a perfect fit. Join a company that dominates the products in its category, with 1 out of 3 sold by us, and takes care of customers with one of the highest customer service scores in retail!

The Order Management Systems Engineer keeps David's Bridal customer orders moving from checkout to delivery. This role owns daily production support for our Manhattan order management platforms, including Manhattan Active Omni (MAO), Manhattan DOM 2014, MIF 2014 and MIF Active, with partial support of Microsoft Dynamics NAV. The engineer investigates orders end to end, finds the root cause of issues and resolves production problems quickly, working closely with Supply Chain, Ecommerce, Store Operations, Customer Care, Finance, other IT teams and vendors.

This role reports to the Director, Supply Chain IT.

• Own daily production support for Manhattan Active Omni (MAO), Manhattan DOM 2014, MIF 2014 and MIF Active, providing timely investigation and resolution of issues.
• Understand and support the end-to-end order process flow, from order capture through allocation, release, fulfillment, shipping, invoicing and returns.
• Investigate individual orders across systems to identify where and why they failed, and determine the root cause.
• Troubleshoot complex issues that cross systems, including order-related financial and inventory postings in Microsoft Dynamics NAV, thinking beyond the obvious when standard checks don't explain the problem.
• Resolve root causes, not just stuck orders, so issues don't recur.
• Respond to P1 incidents in order management and lead root cause analysis and follow-up.
• Work closely with Supply Chain, distribution center, Ecommerce, Store Operations, Customer Care and Finance teams, other IT teams and vendors to resolve issues.
• Write and maintain runbooks and support documentation for common order issues.
• Take changes through change control and testing before they reach production.
• Participate in a shared on-call rotation, with added availability around month-end close and peak selling seasons.