Bilingual Mandarin Customer Success & Retention Specialist; Remote

Yelp is seeking a bilingual Mandarin-speaking Customer Success Representative to support our small business advertisers. You will consult, educate, and retain advertisers post-sale, answering high volumes of calls and emails while highlighting ad performance to prove ROI.

The role emphasizes customer focus, cross‑functional collaboration, and meeting monthly goals in a remote US setting. You will work with both English and Mandarin-speaking customers, leveraging your account management and

We are currently recruiting a Bilingual Mandarin Customer Success & Retention Specialist (Remote US) for our team in New York, NY, United States.

This is a genuine opportunity to take on the Bilingual Mandarin Customer Success & Retention Specialist (Remote US) role at Yelp.

As a Bilingual Mandarin Customer Success & Retention Specialist (Remote US), you will play an important part at Yelp in New York, NY, United States.