Personalized Support Manager; Fully Remote

• Shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering developers worldwide.
• Remote-first company with a strong culture of connection and global inclusion, with a diverse and vibrant team.

The Role:

• Lead a team of Technical Account Managers to resolve complex technical problems and provide proactive guidance to strategic customers.
• Collaborate with Engineering, Product, and other cross-functional teams to enhance customer experience and advocate for customer needs.
• Coach and develop team members, fostering a culture of collaboration and customer empathy while managing performance.

What We Offer:

• Competitive pay, generous time off, and ample parental and wellness leave.
• Healthcare and a retirement savings program to support your future.
• Opportunities for volunteering and donation support to build positive change in communities.

Twilio provides communication solutions to hundreds of thousands of businesses and millions of developers worldwide. It is a remote-first company with a focus on diversity and inclusion.