Senior Technical Claims Specialist, Commercial General Liability and Auto Complex

Senior Technical Claims Specialist, Commercial General Liability and Auto Complex

We are seeking a seasoned Commercial General Liability claims professional to serve as a Senior Technical Claims Specialist and enterprise subject‑matter expert on complex casualty matters. This high‑visibility, high‑autonomy role requires deep coverage analysis, strategic litigation, defense management, and handling high‑exposure, multi‑party claims across jurisdictions.

Base pay range: $82,000 – $157,000 per year.

• Own and manage the full life cycle of complex CGL claims: determine coverage, investigate facts, evaluate liability, set and adjust reserves, negotiate and execute settlements, authorize payments and, where appropriate, deny coverage.
• Perform advanced coverage analysis on issues such as duty to defend versus indemnify, occurrence versus claims‑made triggers, allocation, multiple policies/insurers, additional insureds, contractual liability, erosion of limits, pollution and professional services exclusions, intentional acts, and other complex endorsements.
• Draft and manage coverage opinions, reservation of rights letters, declination letters and coverage litigation strategy; coordinate coverage counsel where appropriate.
• Lead defense strategy for high‑exposure suits: review pleadings and discovery, develop litigation plans, retain and manage outside defense counsel, oversee billing practices, and evaluate settlement versus trial risk.
• Coordinate with reinsurance, underwriting and subrogation teams on coverage, recovery and allocation issues; manage reporting and ceded claims processes.
• Set and maintain appropriate reserves for complex and catastrophic exposures; explain reserve rationale to senior management and auditors.
• Mentor, train and advise claims staff and less experienced examiners on coverage interpretation and complex claim strategies; act as an internal resource and SME.
• Monitor case law, regulatory and legislative developments affecting CGL and casualty coverage; translate trends into actionable practice updates and training.
• Participate in cross‑functional special projects (policy language review, claim handling playbooks, major loss response) and continuous improvement initiatives.

This position can be filled by a remote employee; however, an employee must attend in‑office sessions twice a month if located within 50 miles of a GRS Claims office in one of the following cities:
Westborough, MA;
Boston, MA;
Hoffman Estates, IL;
Indianapolis, IN;
Lake Oswego, OR;
Chandler, AZ;
Las Vegas, NV;
Plano, TX; or Suwanee, GA. Preference is given to candidates located in Oregon, Washington, Colorado, Idaho, Texas or Wyoming.

• 5–7+ years of progressively responsible experience handling Commercial General Liability and/or complex Commercial Auto casualty claims, with substantial experience in high‑severity and multi‑party litigation.
• Demonstrated expertise in coverage analysis and interpretation of CGL policies and common endorsements; experience drafting coverage opinions and reservation of rights letters.
• Strong litigation management experience: selecting and supervising defense counsel, discovery and trial exposure management, mediation/arbitration, and settlement negotiations.
• Proven ability to analyze, allocate and defend exposure across multiple policies and jurisdictions.
• Excellent written and verbal communication skills; capable of articulating complex coverage positions to legal counsel, underwriting, senior management and external parties.
• Strong decision‑making and judgment under pressure with a track record of handling confidential, high‑stakes matters.
• Proficiency with claims management systems and standard MS Office tools (Excel, Word).
• Required to obtain and maintain all‑lines Adjusters license.

Not Applicable

Full‑time

Customer Service

Insurance

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco