Bilingual Pre-Litigation Case Manager

Job Title

Bilingual Pre‑Litigation Case Manager

The Jeffcoat Firm

Fully remote – applicants must reside in South Carolina, North Carolina, Georgia, Tennessee, Louisiana, Alabama, Kentucky, or Virginia.

The Jeffcoat Firm is actively hiring Pre‑Litigation Case Managers to join a growing team. In this role you will be a critical liaison between clients, attorneys, and providers, supporting each case from intake to demand preparation. You will help ensure that every client feels heard, supported, and informed throughout the legal process. Prior legal experience is not required; we look for coachable, detail‑oriented individuals with strong communication skills and a desire to grow in a collaborative environment.

• Accurately document all case actions and client communications.
• Interact with clients by providing status updates and guidance on medical treatment and the personal injury process.
• Develop and maintain strong client relationships through responsive and empathetic communication.
• Collect, review, and organize relevant case documentation, including evidence and legal records, to support attorney review and case preparation.
• Review medical records and billing statements to support demand preparation.
• Draft detailed and accurate demand letters based on the case facts and medical treatment.
• Verify lien amounts.
• Collaborate with attorneys and team members to ensure all client needs and case milestones are addressed in a timely and organized manner.

• High school diploma or equivalent required.
• Bilingual – fluent speaking and reading in English and Spanish.
• Minimum of 2 years of client‑facing or customer‑service experience; prior legal experience not required.
• Strong communicator with excellent interpersonal, verbal, and written communication skills.
• Coachable, eager to learn, and open feedback in a collaborative environment.
• Highly adaptable and able to stay organized while managing multiple tasks in a fast‑paced setting.
• Strong attention to detail with a commitment to accuracy and follow‑through.
• Proficiency in Microsoft Office;
  Litify experience is a plus.

• Competitive compensation based on position and internal equity ($23–$26 per hour).
• Fully remote work environment with an in‑office requirement once per quarterli>
• Comprehensive benefits package including medical, dental, and vision coverage; 401(k) plan with employer contribution.
• Generous vacation policy with 12 paid holidays.
• Eight hours of volunteer time off per quarter.
• Supportive leadership, accountability, and a focus on outreach.

Monday – Friday, 8:30 AM – 5:30 PM.

Entry level

Full‑time

Other

Law Practice

The Jeffcoat Firm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

If you are unable to apply online due to a disability, please contact Talent Acquisitions at