Sr. Litigation & Claims Administrator

About the Team

The Legal & Corporate Affairs team is responsible for safeguarding the company’s reputation, ensuring we are operating with integrity and in line with our strategic initiatives. The Legal team provides high-quality legal services, ensures legal compliance and mitigates risks. The Corporate Communications team works to execute strategic and effective communication efforts that drive brand awareness, preference and reputation with internal and external stakeholders.

In addition, the Corporate Social Responsibility & Belonging teams support the company’s environmental and social commitments with a strong focus on pets, people and the planet. The collective team supports the overall success and positive reputation of the company.

Collaborative Work Environment: At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

This position requires broad working knowledge and experience in liability and insurance claim valuation, management, and resolution. The successful candidate should have a proven track record of taking on additional responsibilities typically handled by attorneys, paralegals and insurance claims specialists. This position also regularly facilitates efficiencies to streamline and improve business and department processes.

The position, which is part of the Risk Management Department, is responsible for directing work of outside vendors including law firms and third-party claim administrators to efficiently resolve Pet Smart’s self-insured general liability claims and litigation matters across the United States, Canada and Puerto Rico. The position also works very closely with and has accountabilities to the in‑house Litigation Attorney on litigated matters.

This position does not have direct reports but is responsible for directing the work of outside counsel and the third‑party claims administrator. This position may represent Pet Smart at mediations as determined by the Litigation Attorney; determines claims values and exposure, facilitates early settlement and resolution of claims and cases; coordinates discovery requests, including the identification of document custodians, the management of document collection and retention, conducting interviews of Pet Smart witnesses, third party witnesses, and physicians;

inspects property damages, prepares damages estimates, reviews and drafts documents and pleadings; recommends adjustments in reserve levels; manages general liability outside counsel network; prepares reports summarizing business results of our litigation portfolio; and occasionally manages special projects. The position is expected to work in close partnership with Pet Smart’s third‑