Transcription Services Associate, Court Services

At Veritext, we focus on the details – so legal teams can focus on the case.

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. The Transcription Services, Court Services (Canada) team, plays a pivotal role in managing all aspects of preparing transcripts for the Provincial, Supreme, and Court of Appeal sectors.

• Accepting and coordinating transcription orders as needed
• Review orders for order accuracy and request clarifications if needed
• Data entry of orders received
• Receive and send emails to various sectors such as legal, government and private
• Providing clients with estimates for transcription orders as needed
• Receiving, downloading, and reviewing audio, paperwork, and other files
• Assigning work to transcriptionists and ensuring that transcriptionists have access to audio, paperwork, files, and templates to complete transcription work as needed
• Work collaboratively with Veritext colleagues, exhibiting Veritext Values
• Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner
• Communicate necessary information timely, accurately and effectively, and report incidents to management
• Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
• Take ownership of your work; follow-thru until final resolution

• 3+ years of related experience or equivalent education
• Strong vocabulary and research skills
• Strong data entry skills with a high level of accuracy
• Thrive in a fast-paced work environment with competing and often complex priorities
• Experience handling large volumes of work
• Experience with delivering exceptional customer service.
• Expert level Word and Adobe Acrobat Pro skills
• Must possess excellent written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detail oriented, organized and be able to multi-task
• Proactive and motivated with strong problem solving and follow up skills
• Must be able to work both independently and with a team
• Enhanced Provincial (British Columbia) Security Screening will be required (Criminal Record check)
• Experience in a legal setting preferred, but not required
• Experience working collaboratively with various members of the legal and private sectors
• Available Monday to Friday from 8:30 a.m. to 5:00 p.m. PST.

• Competitive compensation and extended health coverage that includes medical, dental and vision benefits
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high-quality support from board-certified psychiatrists and licensed psychologists/ therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched RRSP to help you save for your future
• Earned wage access: get a portion of the wages you earned prior to payday
• Hybrid or remote work structure for most roles (based on business needs)
• Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more
• Employee equity and referral programs: when we succeed, you succeed!
• Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
• Engaging,…