Transcription Services Associate, Court Services

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. The Transcription Services, Court Services (Canada) team, plays a pivotal role in managing all aspects of preparing transcripts for the Provincial, Supreme, and Court of Appeal sectors.

What you'll get to do:

Accepting and coordinating transcription orders as needed

Review orders for order accuracy and request clarifications if needed

Data entry of orders received

Receive and send emails to various sectors such as legal, government and private

Providing clients with estimates for transcription orders as needed

Receiving, downloading, and reviewing audio, paperwork, and other files

Assigning work to transcriptionists and ensuring that transcriptionists have access to audio, paperwork, files, and templates to complete transcription work as needed

Work collaboratively with Veritext colleagues, exhibiting Veritext Values

Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner

Communicate necessary information timely, accurately and effectively, and report incidents to management

Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role

Take ownership of your work; follow-thru until final resolution

The kind of teammate we’re looking for:

3+ years of related experience or equivalent education

Strong vocabulary and research skills

Strong data entry skills with a high level of accuracy

Thrive in a fast-paced work environment with competing and often complex priorities

Experience handling large volumes of work

Experience with delivering exceptional customer service.

Expert level Word and Adobe Acrobat Pro skills

Must possess excellent written and verbal communication skills

Customer service oriented with strong interpersonal skills

Dedicated professional with the ability to respond to requests promptly and accurately

Must be detail oriented, organized and be able to multi-task

Proactive and motivated with strong problem solving and follow up skills

Must be able to work both independently and with a team

Enhanced Provincial (British Columbia) Security Screening will be required (Criminal Record check)

Experience in a legal setting preferred, but not required

Experience working collaboratively with various members of the legal and private sectors

Available Monday to Friday from 8:30 a.m. to 5:00 p.m. PST.

What’s in it for you:

Competitive compensation and extended health coverage that includes medical, dental and vision benefits

Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high-quality support from board-certified psychiatrists and licensed psychologists/ therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)

Matched RRSP to help you save for your future

Earned wage access: get a portion of the wages you earned prior to payday

Hybrid or remote work structure for most roles (based on business needs)

Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more

Employee equity and referral programs: when we succeed, you succeed!

Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in

Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth

Engaging,…