French Bilingual Lawyer Service Centre Representative

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

This position is responsible for providing first level technical support on the use of LAO Lawyer Portal, and ensuring that information about LAO's tariff and billing policies/procedures are clearly communicated to lawyers and staff expectations through the use of the Lawyer Support Centre.

Home

Location:

Fully Remote - Work from Home

Reporting to:
Team Manager, Lawyer Service Centre

• Assisting callers in a call-centre environment and providing information in priority sequence
• Responding to queries and complaints in a professional, courteous manner and escalating queries as required
• Entering and maintaining case details in People Soft, Excel Databases, or other software for future review by other LAO staff, including paralegals and/or lawyers
• Accessing client information through the use of People Soft and other computer systems
• Clarifying status of specific legal aid files, in response to telephone inquiries from lawyers
• Trouble-shooting technical issues for online billing including modem connections, portal web address and log-on challenges, user 's and passwords, etc.
• Composing correspondence and accurately responding to queries regarding LAO's policies and procedures
• Identifying areas of improvement and voicing ideas to help build a strong foundation for a client service delivery structure grounded in best practices
• Other related duties as required

• Completion of a business/accounting program and/or an equivalent combination of education and experience acquired through past work experience dealing with the interpretation and application of procedural legislation and regulations
• Expert knowledge of departmental procedures and processes including detailed knowledge of empaneled lawyers payments processes and LAO Portal
• Excellent knowledge of the Legal Aid Tariff as it relates to civil, criminal and immigration law
• Experience and technical skills in providing support to lawyers and their staff
• Excellent written and verbal communication skills
• Excellent customer service skills
• Demonstrated proficiency with People Soft, MS Word and Excel
• Demonstrated ability to use latest communication technologies including Smartphones
• Must have intermediate knowledge of the following Microsoft programs;
  Word, Excel, PowerPoint. Experience with Access would be an asset.
• This position is a designated bilingual position, candidates must be able to provide services in both English and French.

• Client Focus
• Adaptability and Flexibility
• Personal Motivation and Accountability
• Focus on Quality and Best Practice
• Problem Solving and Judgement
• Organizational Awareness
• Teamwork and Collaboration

At Legal Aid Ontario, we are committed to fostering a supportive and rewarding work environment for our employees. Our comprehensive benefits package reflects this commitment and is designed to enhance both professional and personal well-being.

We have a comprehensive health and wellness program that include dental, health and life insurance along with Basic Accidental Death & Dismemberment (AD&D) Insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) coverage.

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