Legal Collection case Manager

We are looking for a motivated and detail-oriented Legal Collections Specialist to join our team. You will be responsible for managing legal debt recovery activities and supporting collection strategies within the framework of the Swiss Debt Enforcement and Bankruptcy Act (SchKG) and applicable financial products and consumer finance regulations.

This role requires close collaboration with internal stakeholders, external legal partners, and debtors to maximize recovery outcomes while maintaining a professional and customer-focused approach

• Permanent position in a dynamic and international work environment.
• Competitive salary and benefits package.
• Workplace located in Wallisellen (Zurich), with the possibility of partial remote work (home office).
• Comprehensive onboarding and training program during the first three months at our Lugano office
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• Opportunities for professional growth and development within a growing organization.

• Manage a portfolio of delinquent accounts and initiate, monitor, and follow up on legal debt recovery procedures.
• Prepare, review, and process legal documentation, maintain accurate case records, and monitor ongoing legal proceedings to ensure timely follow-up.
• Liaise with debtors, legal representatives, debt collection agencies, courts, and public authorities, and negotiate payment arrangements and settlement agreements where appropriate.
• Evaluate collection cases, recommend appropriate legal actions, and support the achievement of recovery targets.
• Collaborate with internal departments, including Customer Service, and contribute to the continuous improvement of collection processes and recovery strategies.

• At least 3 years of solid experience in debt collection management within the Swiss enforcement and judicial system (legal collection) is required.
• A strong understanding of Swiss debt enforcement and insolvency procedures, together with familiarity with financial products and consumer finance regulations, would be an advantage.
• Fluent French (C1 level, written and spoken) and good Italian skills (B2 level, written and spoken). Knowledge of German is considered an advantage.
• Strong goal-oriented mindset, organizational abilities, and problem-solving skills.
• The ability to work independently is essential, while also maintaining a strong team spirit and excellent communication with colleagues at the head office while working from a remote branch office.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office and case management systems.
• Commercial diploma or equivalent qualification (e.g., a degree in Swiss law, political science, or a related field).

• Experience level:
  Mid