Council Tax Recovery Officer; Remote

• Billing & Systems Administration:
  Maintain the local authority’s database by processing change-of-address notifications, updating tenancy details, and calculating correct pro-rata bills.
• Exemptions & Reductions:
  Assess eligibility and apply complex Council Tax Support schemes, single-person discounts, student exemptions, and severe mental impairment disregards.
• Debt Recovery & Enforcement:
  Monitor accounts in arrears and progress them through statutory recovery stages, including reminders, final notices, and the issuance of court summonses and Liability Order.
• Payment Negotiation:
  Conduct inbound and outbound calls to negotiate sustainable payment arrangements, clear back-arrears, and actively set up Direct Debits.
• Vulnerability & Welfare Support:
  Identify signs of financial vulnerability, apply local hardship policies, and signpost struggling residents to debt advice charities.
• Attachment of Earnings & Benefits:
  Initiate and administer statutory Attachment of Earnings Orders (AEOs) and Deductions from Benefits (DWP) to secure direct payment from employment or state welfare.
• Charging Orders & Insolvency:
  Prepare cases for high-level enforcement actions.
• Enforcement Agent Management:
  Instruct and manage external Enforcement Agents (bailiffs)
• Traced & Absconded Debt:
  Utilize credit reference agency software, tracing tools, and data-sharing powers to locate absconded debtors and write off or reinstate uncollectible debt.

This is a full time role on atemporary contract basis

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.