Investigator - Worker Protection

* DCWP is currently hiring for this position either on a provisional basis or through the 55a program. Permanent employees in the civil service title, and comparable title (under 6.1.9) are also eligible to apply.*

** This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program. **

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance.

DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and You Tube.

The Office of Labor Policy & Standards (“OLPS”) enforces the City’s worker protection laws, including the Protected Time Off Law, Fair Workweek scheduling laws that protect fast food and retail workers, Delivery Worker Laws that provide minimum pay and other protections for app delivery workers, and wrongful deactivation protections for Uber and Lyft drivers. We also administer the Freelance Isn’t Free Act (FIFA) program, which assists freelance workers who have experienced wage theft and other violations.

We obtain monetary compensation for workers for violations and bring companies into compliance. More information about our office is available /workers.

OLPS is seeking an Investigator to investigate potential violations of NYC worker protection laws.

Key responsibilities include:

• Maintaining a strong understanding of the laws OLPS enforces
• Interviewing workers, employers, and witnesses by telephone and in-person
• Obtaining, documenting, and analyzing documentary evidence, including employer policies, payroll records, employee schedules, time records and other employment-related documents
• Performing research using public sources, law enforcement databases, and other investigative tools
• Applying the law to facts gathered during an investigation to identify appropriate charges
• Writing investigation reports identifying violations uncovered during an investigation and containing recommendations for enforcement action
• Calculating money owed to employees and civil penalties owed to the City
• Engaging directly with businesses and attorneys to negotiate a resolution of the charges
• Drafting document demands, findings letters, and settlement agreements
• Testifying at the Office of Administrative Trials and Hearings’ Trial Division about investigation findings
• Independently investigating and managing a high volume of cases, using appropriate judgment to elevate complex issues with a Supervising Investigator
• Investigating cases that are complex and/or broad in scope, in collaboration with investigation teams of data scientists and attorneys

INSPECTOR (CONSUMER AND WORKER - 33997

1. A four-year high school diploma or its educational equivalent and four years of full-time, satisfactory experience conducting investigations or inspections for a consumer or worker protection agency; or

2. A baccalaureate degree from an accredited college; or

3. A satisfactory combination of education and/or…