Investigator​/Investigator Bilingual; Spanish​/English) Child Support Division

If another position becomes available within five months of this recruitment’s closing date, the applicant pool from this posting may be used to fill additional vacancies.

When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court.

Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.

SALARY:
The salary range for this position is $48,423.30 to $91,649.93 for Schedule A, and $48,423.30 to $82,047.30 for Schedule

B. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater. Judiciary employees hired prior to August 21, 2014, are considered Schedule

A. Newly hired individuals, and Judiciary employees hired on or after August 21, 2014, are considered Schedule

B.

The Judiciary offers a strong opportunity for growth.

• Travel within the tri-county vicinage will be required
• This position may be reassigned to another county within the vicinage
• The selected candidates may be required to work evenings and/or Saturdays

The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

Gloucester/Cumberland/Salem Vicinage is seeking a candidate responsible for managing a caseload of active child support and alimony cases by reviewing cases for compliance with the court order, initiating, locating and enforcing remedies for non-compliant cases, and adhering to all statutes, court rules, case law and policies for child support enforcement.

• Performing exceptional customer service for internal and external customers by identifying their concerns and problem areas, informing them of available services, responding to their complaints, providing information regarding their case/matter
• Identifying cases to be scheduled for enforcement hearings and bench warrants
• Interpreting financial data
• Conferring with other division staff to resolve case issues
• Responding to alert and call center referrals in a timely and effective manner
• The individual will also be expected to become proficient in and utilize several technology systems such as NJKiDs, FACTS, JEDS and eCourts and perform other related duties as assigned.

Regular and predictable physical presence at the worksite is an essential function of this position.

Two years of paraprofessional experience in casework involving the collection of facts, securing, and verifying socioeconomic data, obtaining information by observing conditions, examining records, interviewing individuals, and/or preparing investigative reports of findings.

Applicants may substitute semester hour credits from an accredited college or university for the…