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Job Description & How to Apply Below
Are you an experienced Personal Injury Case Manager with strong knowledge of legal and medical processes, and hands-on experience with Georgia and/or Illinois PI cases? Are you highly organized, detail-oriented, and confident communicating with clients, attorneys, insurance companies, and medical providers?
What you’ll do:- Manage personal injury cases from intake through case progression
- Communicate with clients and provide consistent updates and support
- Coordinate medical appointments, treatment, transportation, and follow-ups with providers in Georgia and Illinois
- Open and maintain accurate client files in case management systems
- Request and track medical records, bills, photos, authorizations, and other documentation
- Assist with FOIA requests and other case-related documentation
- Coordinate with Georgia and Illinois attorneys, insurance companies, medical providers, and other stakeholders
- Monitor treatment plans, case timelines, medical requests, and outstanding items
- Identify treatment gaps and missed appointments and address them right away
- Review case documentation and address deficiencies
- Track case budgets, billing, and key deadlines
- Maintain accurate records and meet KPIs and quality standards
- Follow all company and software policies and procedures
- 2+ years of Personal Injury or legal case management experience (
Georgia and/or Illinois PI experience strongly preferred
) - Working knowledge of local provider networks, attorney practices, and treatment and billing processes in Georgia and/or Illinois
- Strong understanding of personal injury, medical records, and legal processes
- Working knowledge of HIPAA and confidentiality requirements
- Insurance industry experience is a plus
- Fluent English at a C1 level or higher, written and verbal
- Excellent communication and client service skills
- Strong organizational and follow-up abilities
- Exceptional attention to detail
- Ability to work independently while collaborating with a remote team
- Strong computer skills, including Microsoft Office or similar platforms
- Ability to quickly learn new case management software (Filevine or Smart Advocate a plus)
- Professional, empathetic, and client-focused approach
- High school diploma required; bachelor’s degree or equivalent experience preferred
- Paralegal certification is a plus
- Bilingual English/Spanish candidates are encouraged to apply
- 100% Remote position
- Full-time schedule
- $6–$9 USD/hour, based on experience
- Paid, comprehensive training
- Opportunity to work with law firms across the United States
- Independent contractor flexibility
- Long-term opportunities for experienced professionals
This is an independent contractor position. Contractors are responsible for providing their own equipment and complying with applicable self-employment and tax requirements in their country of residence.
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