Email Support Specialist

Schumacher Law Group is a legal services firm dedicated to providing professional legal representation and personalized support to individuals and families. The firm focuses on understanding clients’ needs, offering clear guidance, and helping them navigate complex legal matters with professionalism, integrity, and care.

With a commitment to client communication and dependable service, Schumacher Law Group strives to protect clients’ interests while providing practical legal solutions tailored to their circumstances. The firm values trust, confidentiality, attention to detail, and a client-centered approach throughout the legal process.

This is a remote position.

Schumacher Law Group is a law firm that provides legal services and client support. Professional communication, attention to detail, confidentiality, and client service are important to the effective operation of a legal practice. The firm relies on organized administrative processes to support communication between clients, attorneys, and staff.

Schumacher Law Group is seeking a detail-oriented and professional Email Support Specialist to manage email correspondence and support day-to-day client communications. The successful candidate will handle incoming inquiries, prepare professional email responses, organize correspondence, and ensure that client messages are directed to the appropriate team members.

The ideal candidate has excellent written communication skills, strong organizational abilities, and the ability to handle sensitive information with discretion. This role is essential to maintaining timely communication, improving administrative efficiency, and providing a positive client experience.

• Monitor incoming emails and respond to inquiries promptly and professionally.
• Draft, proofread, and format emails and other written correspondence.
• Forward case-related questions and legal inquiries to the appropriate attorneys or staff.
• Organize email records, attachments, and client correspondence.
• Track pending inquiries and follow up on outstanding requests.
• Maintain confidentiality when handling sensitive client and case information.
• Coordinate with attorneys and administrative teams to ensure effective communication.
• Prioritize urgent messages and escalate time-sensitive matters.
• Maintain accurate communication records and follow established procedures.
• Use email platforms and office software to manage daily correspondence efficiently.
• Follow company policies for data protection and professional communication.

• Excellent written English, grammar, spelling, and proofreading skills.
• Proficiency in Microsoft Outlook, Word, and basic office applications.
• Strong attention to detail and organizational skills.
• Good typing, data-entry, and time-management abilities.
• Professional customer service and communication skills.
• Ability to manage multiple emails and meet response deadlines.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Strong problem-solving skills and a professional attitude.
• Previous email support or administrative experience is preferred.
• Experience in a law firm or professional services environment is an advantage.

The primary goal of this position is to support Schumacher Law Group's communication and administrative operations by ensuring that email correspondence is handled accurately, securely, and efficiently.

Key goals include:

• Improve response times to client inquiries.
• Ensure messages are directed to the appropriate legal or administrative personnel.
• Maintain organized and accurate email records.
• Protect confidential client information.
• Reduce missed messages and…