Shipping Coordinator

Overview

Position Summary:

We are seeking a Shipping Coordinator to own end-to-end shipping (production and RMA) and international export execution across the organization. This role centralizes responsibility for all inbound (import) and outbound shipments, domestic and international, while ensuring accurate documentation, export/import compliance, and timely coordination with accounting. This role is critical to reducing operational and compliance risk, improving cycle times, and eliminating dropped handoffs across functions.

• All outbound shipments (customer orders, RMAs, demos, returns)
• Inbound shipments (returns, customer-furnished equipment, imports)
• Export and import documentation, licensing coordination, and record retention (tbd depending on experience)
• Shipment preparation (packaging/boxing, labeling, documentation)
• Coordination with accounting to ensure accurate and timely invoicing and credits
• Maintenance of audit-ready shipping and export records

• Clear accountability from shipment initiation through invoicing
• Reduced export compliance and documentation risk
• Faster, cleaner handoffs between operations and accounting
• Immediate relief for multiple team members currently sharing fragmented shipping duties
• Better cross-training and operational resilience

• Execute all shipping and receiving transactions accurately and on time
• Prepare shipments to keep technicians focused on build and test work
• Maintain export and shipping documentation in accordance with regulations and internal procedures
• Coordinate closely with accounting to support billing and RMA workflows
• Identify and resolve shipment discrepancies or process breakdowns
• Support continuous improvement and cross-training within the supply chain team

Required

• 3+ years of experience in shipping, logistics, or operational coordination
• Strong attention to detail and end-to-end workflow ownership
• Clear written and verbal communication skills
• Comfort working cross-functionally with operations and accounting

Preferred

• Export/import compliance experience
• SAP B1 or similar ERP experience
• Manufacturing or regulated-environment experience

• Onsite, hands-on role remote work not available for this job
• Operational execution focus
• Reports to Supply Chain / Shipping & Receiving Management
• Supported by accounting for financial controls, without duplicating accounting functions

The above statements are intended to describe the general nature and level of work being performed. The statements should not be a complete list of all responsibilities and duties. There may be additional duties outside the normal responsibilities to be performed as needed.

Sierra-Olympia Technologies, Inc. (SOTI) is committed to providing a workplace free from discrimination or harassment. We expect every member of SOTI’s community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensation, training, evaluating performance, or termination are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.