Order Management Specialist – National Accounts

Order Management Specialist – National Accounts

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At Lignetics, we’re expanding sustainable possibilities through our renewable wood fuel and consumer products. Our National Accounts Order Management Team plays a critical role in ensuring our Big Box partners receive exceptional service, seamless order execution, and reliable product availability.

The Order Management Specialist – National Accounts is the primary operational contact for a defined group of key retail accounts. This role partners closely with Sales, Supply Chain, Transportation, Plant Operations, and EDI/IT to ensure orders are processed accurately, fulfilled efficiently, and supported with clear, proactive communication. This position requires strong attention to detail, problem‑solving, and the ability to build collaborative relationships both internally and externally.

• Manage the full order lifecycle for assigned National Accounts — from PO entry to delivery confirmation.
• Monitor product availability, order deadlines, and shipping schedules to prevent or resolve fulfillment issues.
• Collaborate daily with manufacturing plants, logistics carriers, and customer supply teams to support timely delivery.
• Prioritize orders based on allocation plans and plant capacity to align customer demand with supply availability.
• Manage order flow across multiple product categories (Heating, Cooking, Large Animal, and Small Animal), each with distinct seasonality, packaging formats, and logistics requirements.
• Quickly learn and adapt to new SKUs, product transitions, production changes, and customer‑specific item setups.
• Coordinate with Marketing, Supply Chain, and Plant Operations to ensure item setup accuracy, production feasibility, and alignment between assortment plans and available capacity.

• Serve as the main day‑to‑day operational contact for customer logistics, supply chain, and replenishment teams.
• Address order‑related inquiries, shipment updates, reschedules, order changes, urgent requests, and escalations.
• Identify recurring customer compliance or logistics issues; track trends and support corrective actions.
• Partner with EDI and Sales leadership to dispute or resolve compliance chargebacks and reduce future risk.

• 2+ years of experience in order management, supply chain operations, customer service, logistics, or similar role (Big Box retailer/vendor experience is highly valued).
• Ability to build strong working relationships across internal teams and with external customer partners.
• Comfortable in a fast‑moving environment with shifting priorities and peak‑season volume variation.
• Proficient in Excel; familiarity with ERP systems (Sage, SAP, Microsoft Dynamics, Oracle, Net Suite, etc.) preferred.
• Analytical mindset — able to recognize patterns, identify root causes, and recommend solutions.
• Clear, concise communicator – written and verbal.
• Ability to work across a broad SKU portfolio with varying case weights, pack configurations, and replenishment patterns.
• Comfort managing high‑season volume variability and adjusting priorities based on demand surges (winter heating peaks, retailer resets, etc.).

• Opportunity to support major national retail partners and directly influence customer service performance.
• A collaborative, supportive environment with room to grow into senior account support, analytics, supply chain planning, or people leadership.
• Be part of a mission‑driven company advancing renewable, sustainable consumer products.

• Quarterly Bonus Eligibility
• Employee referral bonus program
• PTO + 2 floating holidays
• Medical, Dental, and Vision Insurance (FSA & HSA options)
• Educational assistance
• Life insurance, short term & long‑term disability
• 401(k) with employer match & immediate vesting
• Employee heating pellet program
• Lignetics SWAG

Pay: $17.00–$23.00 DOE

Job Type: Full‑time

Remote: Remote work allowed