Supply Chain Helpdesk Coordinator

Overview

ADI now have a new opportunity for a Supply Chain Helpdesk Co-Ordinator - (12 months fixed term) to join our growing Supply Chain team based in Oldham, Manchester. In this role you will manage the administration of our internal customers and external vendors, alongside overseeing a high volume of open orders. This role will be working with our European internal and external customers.

In order to be successful in the role you'll enjoy learning quickly, have good attention to detail and be a good team player. This role is hybrid working with 3 days working from our EMEA Head Office in Chadderton, Oldham and 2 days working from home.

• Manage the relationship with Internal Customers on a day-to-day basis
• Raise purchase orders to external suppliers for non-stocked materials using SAP
• Input of supplier purchase order confirmations/date into the system
• Ensure order books are up to date with minimum missing data
• Expedite purchase orders with suppliers
• Manage high volume of incoming emails
• Coordinate with other departments to achieve On Time in Full shipments to customers
• Investigate inbound inventory discrepancies
• Manage any invoice queries relating to your purchase orders
• Escalation management and coordination (fast, clear, and detailed communication to all stakeholders)
• Continuous Process Improvement on planning processes linking to business requirements
• Improve/ liaise with suppliers to improve supply confirmation and delivery accuracy
• Opportunity to undertake degree apprenticeship in Supply Chain management leading to full L6 qualification (BA)

• Data entry, admin or customer service experience
• Fluency in English

• Experience in distribution and supply chain operations
• Proficient in the use of planning software tools
• SAP/ERP experience
• Experience with cross-functional team leadership
• Understands commonly-used concepts, practices and procedures within a particular field
• Additional languages such as Czech, French, Spanish, Dutch, or German are a plus

• Hybrid working model
• Opportunity to work for a global business
• Excellent career development opportunities