Senior Operations & Process Optimization Specialist

Location: Genf

## Senior Operations & Process Optimization Specialist Solicitarlocations:
Petit-Lancy, Geneva, Switzerland time type:
A tiempo completoposted on:
Publicado hoyjob requisition :
R-025113

Reports to:

Omni Fulfillment Manager Permanent contract EMEA HQ, Geneva, Switzerland Hybrid (2 days/week home-office)

Start date:

at the earliest availability
** ABOUT THE POSITION
** We are looking for a
* Senior Operational & Process Optimization Specialist
* to join our team in Geneva, which manages order operations and account services for Columbia Sportswear’s international distributors network across EMEA, APAC, and Latin America.

The team works in close partnership with Account Operations Leads (AOLs), who own the direct relationship with distributors and act as the day-to-day commercial interface.

Your role is the operational engine behind that relationship: you ensure that orders are correctly processed, reporting is produced on time, customs documentation is accurate, and the tools and platforms the team relies on are maintained and improved.

This is a role with four operational pillars of equal weight — order management, reporting, customs documentation, and system maintenance — combined with a growing process improvement and automation dimension. The balance today is approximately 80% operational and 20% improvement, and the ambition is to shift that balance over time as the team’s ways of working mature.

You will bring seniority to the team through the depth of your operational and technical knowledge, a genuine appetite for automation and continuous improvement, and the ability to proactively spot bottlenecks and opportunities to automate manual tasks.
** HOW YOU’LL MAKE THE DIFFERENCE
**** Run a reliable order management operation
*** Process and validate distributor orders in SAP: amendments, audits, value-added service requests, compliance checks
* Work in coordination with Finance and Logistic Service Providers to manage order release holds
* Ensure order accuracy and timely release to meet distributor shipment deadlines
** Own customs documentation end-to-end
*** Prepare and maintain the seasonal customs table (HS codes, material descriptions, countries of origin) used by distributors to clear goods through customs
* Coordinate between distributors and the internal customs team to gather, validate, and consolidate the required information
* Reduce the volume of back-and-forth by bringing structure and clear communication to the process
** Produce and maintain business reporting
*** Build, maintain, and distribute automated reports to distributors and internal stakeholders via Power Automate and Power BI
* Ensure reporting is accurate, timely, and adapted to each audience
** Maintain the tools and platforms the team depends on
*** Manage and troubleshoot internal platforms used by the team and by distributors (SharePoint, documentation tools)
* Handle access management, platform updates, and day-to-day troubleshooting requests
** Drive process improvement and automation
*** Identify manual or repetitive tasks that could be automated or simplified
* Lead or contribute to improvement initiatives, working with the analytics team where relevant
* Document ways of working and contribute to building a more scalable operational model
** YOU ARE
*** Operationally rigorous: you know what it means to run a process reliably under time pressure, and you take ownership of accuracy and delivery
* System-minded and curious: you naturally wonder why things work the way they do, and you’re motivated to find cleaner, faster, more automated ways of doing them
* A clear communicator who does not wait to be asked: you surface issues early, translate operational complexity into concise messages, and keep the right people informed
* Comfortable working behind the scenes in support of a customer-facing team: you understand that the quality of your work directly shapes what AOLs are able to deliver to distributors
* Autonomous and self-organizing in a deadline-driven environment: peak seasons require sustained focus and the ability to manage multiple priorities without losing accuracy
** YOU HAVE
*** 5 to 7 years of experience in supply chain…