Online Fulfillment Specialist

Location: Greater London

# Online Fulfillment Specialist## Online Fulfillment Specialist### Job IntroductionA bit about the role

We are looking for an Instore Fulfilment Specialist to join our team.
* This role will be focused on supporting Instore fulfilment department delivering extraordinary customer experience and high service standards, whilst supporting the team deliver on all metrics and KPI’S.
* They will be responsible for successful allocation of tasks and monitoring of workload.
* They will role model and promote company values within the team and their peers.
* They will champion and train the team to work to agreed standard operating procedures
* They will support in driving continuous improvements within the operational key departments
* They will learn and showcase operational expertise across our key department areas and be seen as subject matter experts, showcasing best working practices.
** Key Responsibilities
*** Organise and support daily SLA ensuring orders are picked, packed and shipped within order promise
* Work closely with digital, shop floor and ISF associates to ensure that service level agreements and customer expectations are met
* To be proficient and comfortable using programmes/tech that will aid in the smooth running of the daily operation (Red Prairie , Zetes , Retek, Web - sphere, Metapack)
* Support developing Standard operating procedures to help meet operational goals
* Delivering against robust KPIs and targets
* Support on Implementing &/or improving processes to optimise service delivery
* Aid with the work flow management of a key department within the ISF operational structure (High value dept, Despatch, RETURNS, PERSONALISATION)
* Be flexible with approach and be happy to support operational needs when requested
* Be prepared to take on additional responsibilities during promotions and peak
* Support with implementing the company’s Health and Safety policy – ensuring a safe working space for all associates
* Ensure quality procedures and targets are always strictly adhered to
* Monitors and assists in the maintenance of all hardware in the operation
* Fosters a collaborative and harmonious working environment in line with Selfridges values that will support with productivity and motivation in the operation
* * Experience
* * A background within supply chain, preferably retail or a fast paced, commercial environment
* Supervisory experience preferred but not necessary
* Full time- fully flexible including early/late shifts and weekends Sat/Sunday working on a 3 weekend in 1 weekend off pattern
* Computer literate – knowledge of word, excel necessaryA bit about you
* Personal Attributes/ Behavioural Skills
** Highly organised
* Able to solve problems efficiently
* Will require a proactive thinker who will drive the operation to success
* Exceptional attention to detail
* Ability to manage multiple daily deadlines understanding your priorities keeping our customer at the front of everything you do.
* Perform well under pressure in a fast-paced environment

Selfridges

Apply+−Leaflet |  Open Street Map  contributors|  |  || --- | --- || Salary | Competitive plus benefits ||  | Annually || Job Reference | selfridges/TP/318309/6933 || Contract Type | Permanent || Closing Date | 30 July, 2026 || Job Category | Supply Chain || Location | London, United Kingdom ||  | 30 June, 2026 |
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