Operational Control Centre Coordinator

Operations Control Centre (OCC) Immigration Services – Glenavy Business Park, Northern Ireland, BT67 0LT
(Junction 9 just off the M1)

Full‑time | 4 on 4 off (2 days, 2 nights)

Salary: £32,393 (OT also available)

Join our Operations Control Centre, supporting essential Home Office immigration services. As an OCC Coordinator, you'll help plan and manage secure UK and international movements, keeping people, crews, and operations running safely and smoothly. This fast‑paced, problem‑solving role requires organisational skill, calm under pressure and a team‑oriented mindset.

• Plan and manage daily routes and schedules
• Handle urgent, time‑critical requests
• Allocate vehicles and staff efficiently
• Communicate with crews, internal teams and partner organisations
• Monitor real‑time operations and vehicle locations
• Record updates accurately using in‑house systems
• Support the wider OCC team to ensure smooth, safe delivery of services

• Strong communicator with good teamwork skills
• Highly organised and adaptable
• Confident using IT systems (full training provided)
• Good UK/world geography knowledge (or keen to learn)
• Calm under pressure and able to prioritise
• Attention to detail and proactive mindset
• Must be eligible for Home Office Security Clearance

• Competitive salary
• 42‑hour week on a 4 on / 4 off shift pattern (2 days, 2 nights)
• Pension & life insurance
• Cycle to Work Scheme
• Generous holiday allowance
• Free on‑site parking
• Uniform provided
• Employee Share Scheme
• Flexible benefits platform
• Virtual GP services
• Full training and ongoing support provided
• Modern, newly built office with great facilities

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company.