Transport Operations Coordinator

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- Crawley

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE FOR THIS ROLE:

• 25 days holiday + bank holidays(pro-rated for 6-month FTC & 4 day working week)
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus
  - Up to 5%
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Transport Operations Coordinator
Salary £27,000-£29,000
FT – 38.5 hours per week
6-month FTC with potential for extension
Full-time office-based
Shift Pattern – 12-hour shift pattern, 4 days on, 4 days off
* Occasional after-hours on-call duties required, with overtime incentives

We are looking for an organised and adaptable Transport Operations Coordinator to join our Transport Team. This is an exciting opportunity for someone with experience in a fast-paced operational environment who is ready to make an immediate impact. While experience in transport would be beneficial, it is not essential. We are looking for someone who understands the importance of pace, accuracy, and quick decision-making, whether from a control room, call centre, dispatch, customer operations, or another live service environment.

Joining during a particularly busy operational period, you will support our Planning, Delivery, and Support functions by coordinating daily activities, managing changing priorities, and ensuring requirements are delivered efficiently. You will need to be comfortable working in an environment where situations can change quickly, using your judgement to prioritise tasks, resolve issues, and maintain accuracy while balancing multiple demands.

Working closely with internal teams, customers, drivers, and third-party suppliers, you will combine strong organisational skills with excellent communication and people skills to provide a high level of service. You will be comfortable following processes, learning new systems, and managing accurate information, while bringing the flexibility and adaptability needed to support a 24/7 operation where priorities can change quickly.

Due to the nature of the role and because the operational team operates 24/7 from our offices, occasional flexible shift patterns will be a requirement. Candidates will need to be within a commutable distance of Crawley; there may be the odd occasion to work from home, but the majority of shifts will be from our office base.

• Maintain and administer master route planning data, ensuring all systems and databases are accurate and up to date to support effective journey delivery.
• Support Transport Planners and the Team Leaderin producing cost-effective and efficient journey plans in line with business rules and service standards.
• Manage operational changes and queries(including amendments, cancellations and customer requirements), ensuring routing efficiency and driver compliance are maintained.
• Monitor flights, traffic and weather conditions, adapting transport plans in real time to accommodate last-minute changes and ensure smooth driver coordination.
• Communicate effectively with customers, drivers, colleagues and third-party suppliers, providing clear information on pick-ups, mobility, luggage and journey arrangements.
• Produce and maintain journey documentation and reporting, including customer pick-up times, overall mileages and data required for internal budget tracking.
• Handle inbound and outbound calls, resolving customer and supplier queries with a strong focus on delivering exceptional service.
• Work collaboratively across the wider transport operation, meeting daily, weekly and monthly deadlines while maintaining clear and cohesive communication across teams.

We are seeking an adaptable operations professional who thrives in a fast-paced environment and can support the team from day one. Whether your experience is in transport, logistics, dispatch, customer operations, control room, or a similar field, you bring composure under pressure and quickly adjust to changing priorities. You’ll demonstrate:

• Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities effectively.
• The confidence and experience to make decisions quickly and accurately within a time-sensitive operational environment.
• Excellent written and verbal communication skills, with a professional telephone manner and the ability to communicate effectively with a range of stakeholders.
• Good working knowledge of Microsoft Office packages, particularly Excel, with…