Senior Customer Service Executive (Freight Forwarding
Singapore
Listed on 2026-08-08
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Supply Chain/Logistics
Freight, Logistics Coordination
Job Summary
The Senior Customer Focus Executive (Freight) manages end-to-end freight operations while delivering excellent customer support and service solutions. This role requires strong knowledge of air and sea freight operations, shipment coordination, and documentation. The successful candidate will support the Freight Manager and have the opportunity to grow into a supervisory role.
Key ResponsibilitiesManage customer accounts and provide timely updates on shipment status, operational matters, and service requirements.
Handle end-to-end air and sea freight operations, including bookings, shipment tracking, and coordination.
Coordinate with airlines, shipping lines, overseas agents, vendors, and internal teams to ensure smooth shipment execution.
Prepare and verify freight documentation including MAWB, HAWB, BL, DG declarations, and customs-related documents.
Ensure compliance with freight and customs requirements.
Handle customer enquiries, resolve operational issues, and provide effective service solutions.
Support billing processes and ensure accuracy of shipment-related charges.
Maintain accurate shipment records and documentation for operational efficiency.
Assist the Freight Manager in daily operations, process improvements, and team coordination.
Provide guidance and support to junior team members where required.
Take on increased responsibilities as part of career progression towards a supervisory role.
Diploma/Degree in Logistics, Supply Chain, Business, or a related field.
Minimum 5 years of experience in freight forwarding, with strong exposure to both air and sea freight operations.
Strong knowledge of freight documentation, customs procedures, and shipment processes.
Certified Declarant qualification will be an added advantage.
Experience with freight billing and invoicing systems.
Strong customer service mindset with excellent communication and coordination skills.
Good problem-solving skills with the ability to manage multiple priorities.
Strong attention to detail and accuracy in documentation.
Leadership potential with the ability to support and guide team members.
Flexible Shift Arrangement
Standard working hours: 8:30 AM – 6:00 PM
Depending on operational requirements, the successful candidate may be assigned to a PM shift (2:00 PM – 10:00 PM).
Additional allowances will be provided for PM shift assignments:
PM shift allowance
Transport allowance
Weekend Support
Rotating weekend duties (approximately once a month).
Weekend duties can be performed through a work-from-home arrangement
.Weekend WFH allowance provided.
Opportunity to grow into a supervisory role within the freight operations team.
Work closely with the Freight Manager and gain leadership exposure.
Manage diverse air and sea freight operations with customer-facing responsibilities.
Join a stable company with a supportive and collaborative work environment.
Opportunity for career growth within the logistics industry.
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