Customer Collaboration Specialist

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

Youwill capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.

• Serve as a dedicated contact (business partner) for a defined set of customers for order management

• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)

• Have regular direct contact with customers (supply chain or buying department) regarding logistics

• Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs

• Ensure that order acknowledgment and/or export documents are complete, accurate and inline with export /import laws in the relevant country

• Organize transport via third-party logistic operators and ensure on time delivery

• Good numerical, analytical and logical reasoning skills

• Microsoft office applications

• High-level of SAP competence

• Within an FMCG/CPG company

• A customer-facing rolein customer service, logistics or sales

• An order-to-cash environment

• Good knowledge of the total supply chain/order-to-cash process

• Strong analytical and problem-solving skills

Secondment for 12 month

Work schedule:

hybrid model (3 days from the office, 2 days work from home)

No Relocation support available

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Temporary (Fixed Term) Order Management (OTB) Customer Service & Logistics