Customer Collaboration Manager International​/Benelux

Customer Collaboration Performance Manager International/Benelux/Netherlands (all genders)

Customer Collaboration Performance Manager International/Benelux/Netherlands (all genders) Amersfoort (NL) Supply Chain & Logistics 32-40 Beschrijving van de vacature The Customer Collaboration & Performance Manager role contributes to Friesland Campina’s success by driving strong collaboration and performance across the entire customer supply chain. The Customer Collaboration & Performance Manager acts as a strategic partner for key customers (strategic & developing), ensuring seamless integration of processes and fostering long-term relationships.

• Bachelor's or Master's degree in a relevant field
• At least 5 years of experience in supply chain management within the FMCG sector
• Knowledge of operational and supply chain processes of customers
• Knowledge of cost drivers within the customer supply chain
• Advanced knowledge of SAP and the MS Office package
• Fluent English language skills, both written and spoken
• Strong stakeholder management and communication skills
• Goal-oriented and results-driven personality
• Project management skills
• Ability to act independently and take initiative
• Strong customer focus

At Friesland Campina you work on strong, globally loved brands enjoyed by millions every day, like Friso, Campina, Chocomel and Frisian Flag. As a farmer-owned cooperative, we combine an international environment with a clear social and sustainable purpose. We support your growth through training, coaching and internal career opportunities. With trust and autonomy, you can make real impact.

• Salary between €4,550 and €6,000 gross per month (full-time), depending on experience and fit for the role.
• A work week of 32 to 38 hours, a 5% year-end allowance, 10% company bonus, 8% holiday allowance and a pension scheme.
• Hybrid working with flexible working hours, a train card and/or €0.23 per km (max. 30 km one way).
• 200 hours of annual leave, with the option to buy or sell up to 40 hours.
• A laptop, phone and home office equipment to support flexible working.
• Wellbeing and inclusion initiatives, such as health support, employee assistance programs and diversity initiatives.
• Extras at the head office, such as milk and cheese during lunch, fresh fruit and barista coffee.

As Customer Collaboration & Performance Manager, you contribute to Friesland Campina's success by driving strong collaboration and performance across the entire customer supply chain. You act as a strategic partner for key customers (strategic and developing), ensuring seamless integration of processes while fostering long-term relationships. Your focus is on optimizing collaboration, improving processes, and monitoring service levels for all customers, while aligning internal and external stakeholders to deliver an exceptional customer experience and sustainable growth.

Key responsibilities:

Customer Collaboration

• Build and maintain strong, professional relationships with key customer stakeholders across supply chain and broader business functions
• Act as the primary point of contact for strategic collaboration topics, ensuring alignment on end-to-end processes and performance goals
• Ensure the right customer service levels and proactively optimize processes to improve the customer journey
• Understand the customer's internal processes, needs, and strategic objectives to co-create tailored improvement plans that go beyond supply chain optimization
• Facilitate discussions on overall customer experience and satisfaction, initiating improvements across the full customer supply chain
• Negotiate and manage customer-specific SLAs in collaboration with Sales
• Contribute to commercial success by integrating logistical and broader collaboration aspects into proposals and strategic plans
• Drive strategic and tactical thinking on how to serve customers in the short and long term, focusing on collaboration rather than operational execution

Performance & Process Improvement

• Monitor, evaluate, and report customer performance metrics (e.g. service level, efficiency, cost-to-serve)
• Monitor customer performance KPIs with the GBDS team, elevate…