Principal Supply Chain Manager

Location: Georgetown

Pet Smart’s Canada Home Office (CHO) is home to approximately 50+ associates who work in departments such as Merchandising, Marketing, Demand Planning, Pricing, Space Planning, Digital/e-Commerce, Human Resources, Legal, IT and more. The small but mighty team at the CHO supports the operations of 160+ Pet Smart stores in Canada and works closely with counterparts at Pet Smart’s global corporate headquarters located in Phoenix, Arizona.

We also share the Canada Home Office with our colleagues at Pet Smart Charities of Canada—an independent, registered charity. Pet Smart Charities of Canada is committed to making the world a better place for pets and all who love them by connecting pets with loving homes through adoption, improving access to veterinary care and supporting families in times of crisis with access to pet food, shelter, and emergency relief.
Field Position:
This position is considered Field based and is considered to be a blend of onsite and remote work activity. Field associates will spend their time both traveling to and spending time in various Pet Smart locations and can expect to be asked to travel to Phoenix Home Office periodically throughout the year. Field associates typically work out of their home office when not traveling as outlined above.
Pet Smart is seeking a Principal Supply Chain Manager, Canada to oversee the operational and financial performance of our Canada distribution network in partnership with our third-party logistics provider (Metro Operations), supporting the Elora and Calgary distribution centers.

Responsible for the operational and financial governance of Pet Smart's Canadian distribution network in partnership with Metro Operations, supporting the Elora and Calgary Distribution Centers. Owns third-party logistics provider performance, financial stewardship, operational excellence, and strategic initiatives that deliver exceptional service while achieving Supply Chain service, productivity, quality, and financial objectives.
Serves as the primary strategic partner between Metro Operations, Canadian Stores, the Canada and Phoenix Home Offices, and U.Distribution Centers, influencing cross-functional decisions, leading executive business reviews, and driving continuous improvement across the Canadian distribution network.

Store Service & Customer Experience
~ Owns the strategic partnership between Pet Smart Stores and Metro Operations by gathering operational feedback, identifying root causes, and partnering across Supply Chain to improve service, product quality, delivery execution, and load accuracy.
Distribution Center Operations
Owns operational governance for the Elora and Calgary Distribution Centers by monitoring key performance indicators, service levels, productivity, operational risks, and quality to ensure achievement of Supply Chain objectives.
Leads weekly operational reviews, monthly business reviews, executive Quarterly Business Reviews (QBRs), and other governance meetings to review performance, resolve issues, drive accountability, and align strategic priorities.
Drives operational excellence and continuous improvement initiatives that improve service, productivity, quality, efficiency, and the overall store experience.
Develops reporting, analytics, and operational processes that enable data-driven decision making, performance visibility, and successful execution of cross-functional initiatives.
Owns the financial governance of the Canadian distribution network by managing operating expenses, distribution costs, key financial metrics, productivity, and Profit & Loss performance to ensure financial commitments are achieved.
Partners with Finance, Procurement, and Metro Operations to develop operating budgets, forecasts, variance analyses, and cost optimization strategies while balancing service, operational performance, and financial results.
Oversees third-party logistics invoice validation, reconciliation, and approval to ensure billing accuracy, contract compliance, service level agreement (SLA) performance, and timely resolution of financial discrepancies.
Distribution Centers to resolve complex operational, financial, and service challenges while advancing enterprise Supply Chain priorities.
Influences senior leaders and cross-functional partners to drive accountability, resolve issues, and deliver business results through effective communication, collaboration, and change leadership.
Bachelor’s degree in supply chain, Business Administration, Logistics, Operations Management, or a related field preferred;
Seven to ten years of progressive experience in supply chain, distribution, logistics, retail operations, or third-party logistics (3PL).
Demonstrated experience leading third-party logistics provider relationships, including operational governance, contract compliance, service level management, and executive business reviews.
Demonstrated experience managing operating budgets, forecasting, financial reporting, invoice reconciliation, variance analysis,…