Plant & Customer Support Co-ordinator

About The Role

Balfour Beatty Asset & Technology Solutions is seeking a Plant & Customer Support Co-ordinator to join our team in Rotherham
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This is a busy and rewarding role where you'll be at the heart of supporting operational teams by coordinating plant and equipment requirements across a variety of projects. Acting as a key point of contact for both internal customers and suppliers, you'll help ensure that plant resources are sourced efficiently, breakdowns are managed effectively, and service standards are consistently maintained.

You’ll join a collaborative team that plays a vital role in keeping projects moving, delivering excellent customer service while driving efficiency and maximising plant utilisation.

• Managing requests for plant, equipment and related services received via phone, email and internal systems.
• Arranging the hire and off-hire of plant, prioritising the use of internal fleet assets wherever possible.
• Coordinating and tracking plant breakdowns, liaising with suppliers, workshops and operational teams to ensure timely resolutions.
• Monitoring ongoing requests to ensure agreed service levels are achieved and customer expectations are met.
• Processing purchase orders accurately and ensuring goods and services are delivered to specification.
• Resolving order and invoice queries in a professional and timely manner.
• Maintaining accurate records and supporting fleet performance and utilisation reporting.
• Working closely with suppliers, depots and colleagues across the business to maximise plant availability.
• Supporting continuous improvement initiatives by identifying opportunities to enhance processes and service delivery.
• Providing administrative support to the wider plant function and taking ownership of tasks through to completion.

We're looking for a highly organised and customer-focused individual who enjoys working in a fast-paced environment and can effectively manage competing priorities.

• Experience in plant hire, fleet management, procurement, customer service, operational support, or a similar coordination role.
• Knowledge of plant and equipment operations, although this is not essential.
• Experience processing orders and managing supplier relationships.
• Strong administration and organisational skills with excellent attention to detail.
• The ability to communicate confidently with a wide range of stakeholders and build positive working relationships.
• A proactive, solutions-focused approach to problem solving.
• Good IT skills, including experience with Microsoft Office applications such as Word and Excel.
• The ability to work independently while contributing positively to a team environment.
• A professional and accountable approach, with a commitment to delivering high-quality service and continuous improvement.

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

Asset & Technology…