Senior Manager, Supply Chain Systems

The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient and timely way. Their goal is to improve each step within the process, so we have the right product at the right place at the right time for our pet parents.

Collaborative & Flexible Work Environment:We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at Pet Smart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At Pet Smart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

SUMMARY

The Senior Manager, Supply Chain Systems is responsible for leading the Supply Chain Systems function, ensuring the technology that enables Pet Smart's distribution network effectively supports business operations, continuous improvement, and strategic initiatives.

Serving as the bridge between Supply Chain Operations and Information Technology, this role leads a team responsible for business systems configuration, testing, production support, operational readiness, and continuous improvement across Supply Chain applications.

The Senior Manager partners closely with Distribution Operations, Industrial Engineering, Transportation, Information Technology, and external technology partners to deliver reliable, scalable solutions that improve operational performance and support evolving business needs.

SUPERVISORY RESPONSIBILITIES

Responsible for directly supervising Supply Chain Systems team and providing leadership for Systems resources supporting the distribution and transportation network.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supply Chain Systems Leadership

• Lead the Supply Chain Systems team responsible for business systems configuration, testing, production support, operational readiness, and continuous improvement across the Supply Chain network.

• Establish priorities, processes, and standards that promote system stability, consistency, scalability, and effective support across Supply Chain operations.

• Build and develop a high-performing Systems organization through coaching, technical development, knowledge sharing, and continuous improvement.

Business Partnership & Systems Delivery

• Serve as the primary business partner between Supply Chain Operations and Information Technology, ensuring business requirements are translated into effective and scalable system solutions.

• Lead the business execution of Supply Chain Systems initiatives by defining requirements, coordinating configuration and testing activities, validating system functionality, supporting operational readiness, and ensuring successful adoption of new capabilities.

• Partner with Information Technology to deliver system enhancements, facility expansions, software upgrades, new business capabilities, and technology deployments.

Systems Support & Operational Excellence

• Oversee Supply Chain Systems production support, issue resolution, configuration management, and system optimization to maintain reliable and effective support of daily operations.

• Establish and maintain common processes, documentation, testing methodologies, and support practices that promote consistent system execution across the network.

• Identify and address systemic opportunities, dependencies, and operational issues that may impact productivity, service, throughput, or business continuity.

Systems Optimization & Continuous Improvement

• Partner with Distribution…