Air Export Operator

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

We are looking for a dedicated Air Export Operator to join our fantastic team. In this role, you will be responsible for the end-to-end coordination of air export shipments, ensuring the smooth, accurate, and timely movement of freight while adhering to company procedures, customer requirements, and industry regulations. This is a full- time permanent role based at our Staines Site (TW18 3BA
). The working pattern for this role is Monday to Friday 09:00 to 17:30. Offering a salary of £34,000 to £37,000 per annum depending on experience.

• Manage air export shipments from booking through to departure and post-flight completion.
• Coordinate with airlines, handling agents, hauliers, customers, and overseas offices to ensure smooth shipment execution.
• Accurately prepare and issue all export documentation, including MAWB, HAWB, manifests, labels, and supporting shipping documents.
• Complete export customs declarations using Cargo Wise in accordance with HMRC requirements, customer instructions, and company procedures.
• Obtain competitive carrier rates and prepare customer quotations using Cargo One.
• Identify opportunities to improve shipment profitability and margin performance
• Ensure all customer enquiries, requests, and concerns are managed professionally and within agreed timescales.
• Build and maintain strong customer relationships through proactive communication and service delivery.

• Experience in Cargo Wise and Cargo one advantageous but not essential
• Proven knowledge of air export operations
• Export customs understanding.
• Customer service and stakeholder management.
• Experience in handling healthcare/pharmaceutical shipments would be advantageous.
• Attention to detail and accuracy.
• Time management and prioritisation.
• Communication and problem-solving skills.
• Microsoft Office (Excel, Word, Outlook, Teams).

• 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Free Eye Test *
• Paid overtime opportunities, including rota-based weekend cover and out of hours work
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Health cash plan
• Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On Site Mental health First Aiders
• Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
• Tailored development and career opportunities

At Yusen Logistics you will have the opportunity to contribute to meaningful projects, work alongside talented professionals, and grow your career in an environment that values innovation, accountability, and collaboration.

We thank all applicants for their interest, however, only those under consideration will be contacted.

Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. However,…