International Supply Chain & Operations Planner

We're Nichols - the home of Vimto, and there is no other business quite like ours!

We have been making life taste better since 1908. Every day here is bursting with flavour - from the loved brands we're proud to share with the world, to the energy, ambition and innovative ideas that fizz through our teams.

As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories - so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK's leading food manufacturers to provide a truly unique range of products that everyone loves.

At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are. This is a place where you can be yourself, speak up, and get stuck in. We celebrate the wins, cheer each other on and keep things fizzing with positivity. From leaders who listen to teammates who have always got your back, its work that feels as good as it tastes!

We take a refreshingly agile approach to how we work, combining the energy of being together in the office with the flexibility of working from home. You'll be office-based three days a week, with core hours designed to help you balance work and home life.

Nichols is where serious fun meets real opportunities - and where work tastes better.

At Nichols, we're passionate about bringing great-tasting soft drinks to consumers around the world. As our International Supply Chain & Operations Planner, you'll play a pivotal role in ensuring our products reach customers across a diverse range of international markets.

Working within the International Supply Chain team, you'll be responsible for managing the end-to-end order fulfilment process, from customer order receipt through to final delivery. You'll collaborate with customers, co-manufacturing partners, freight providers and internal stakeholders to ensure excellent service levels, smooth execution and visibility across the supply chain.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong relationships and takes pride in delivering excellent customer service whilst navigating the complexities of international supply chains.

• Managing the end-to-end customer order process from order placement through to delivery.
• Acting as a key point of contact for international customers, providing updates on orders, supply and shipment status.
• Coordinating production and supply requirements with co-manufacturing partners.
• Liaising with freight forwarders, carriers and customs to arrange international shipments.
• Ensuring export documentation is completed accurately and in compliance with destination country requirements.
• Monitoring order and shipment progress, proactively identifying and resolving issues that may impact service.
• Maintaining accurate system data and ensuring customers and internal stakeholders have clear visibility of supply chain activities.
• Building strong working relationships with Commercial, Finance, Quality, Operations and external partners.
• Supporting new product launches, customer projects and other supply chain initiatives.

To make a splash in this role you will bring experience within a supply chain, logistics, export or customer service environment, coupled with a strong understanding of end-to-end order fulfilment and international supply chain operations.

You will also:

• Be confident managing customer orders from receipt through to delivery, coordinating with co-manufacturing partners, freight providers and customers to ensure a seamless service.
• Have excellent communication, organisational and problem-solving…